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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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UCM - UCCX compatibiity

looking at the compatibility matrix, uccx version 8.5(1su2) is only compatible up and including UCM 8.6(2a)su3 yet 8.6(2a)su5 is available. Can someone confirm if the matrix is out of date or that IS the case and SU5 is NOT compatible? Thanks

Resolved! how to add a "global" counter in uccx?

Himy customer has UCCX 8.5 Enhanced and he cannot afford an upgrade to Premium.They need to know how many times an option has been pressed by the users along the time. That option has only a "play prompt" step.I thought about using an XML file and, e...

mnkojima by Beginner
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TO play IVR in 2 language(UCCX)

I need to to play IVR in local  and englsh language and my IVR playing menu prompt in local and englis languge by using set contact info option. After entering into menu option its again play queue prompt only in english language. Can some one guide ...

Resolved! Call Peripheral Variables

I have a script that uses the Desktop Administrator Call Variables 1 through 7 that are in the Enterprise Data section.  These fields are used for reporting against this script.  I now have a request to add some call variables in another script to re...

EIM Page error

Hi, i have installed EIM and WIM in my Lab. EIM ver is 9.0.1. Deployment Model --- Co-Deployment. i.e. App, file,DB,messag and services Server on one server and one separate Web server. i have deployed the License. setup the java and browser settings...


Hi,I have CUCM and UCCX 10, I have configured an IVR where the user has to enter the ID.  My question is, it is possible to save this ID in a variable and send it through a sip message to another system that is not Cisco? Anyone can share information...