Contact Center

Whenever i set the properties  for the DB Read , it shows me the error of "i/o exception occurred in table schema" .After that i did the refresh database schema , it shows me another error "java.lang.Exception:unable to access data:Please try later i...

Hello All, Any ideas if adding special characters such as "~" and "*" to the agent last name could potentially cause issues within the PCCE environment? We have noticed that our WFM team is doing that to agents profiles but do not know if I should be...

All,Could anybody tell me what the timeout is for CAD to fail over is? In other words how long does it need to lose communication with the primary server to perform switch?As a second question, is there any difference in behavior between UCCX and UCC...

Hello All, we have Cisco ASA 5545- X NGFW with device license VPN premium. And failover license value is Active/Active. I have configured successfully active/standby firewall also replicated the configuration. but the secondary firewall state  is "Fa...

Hi all,I am migrating a CUCM cluster from P to V and I also need to move my UCCX server along with it.  Unfotunately, the IP addresses of the new CUCM are different and the people who started moving the servers, have moved half of the Call processing...

I am looking to do a script that takes the callerid of the inbound caller and check it against a database before to route the calls to any CSQ. My problem is the callerid is presented in a regular format, area code + phone number, and the dabatase is...

This might be something that is easily answered -- I just can't seem to find it.  When I make a change to an application on the Publisher ( ie.  Change the Max Number of Sessions ) should that not sync over to the Subscriber? I know if I change the C...

I could not see logged in agents in CSD, I tried below troubleshooting steps, 1. Rebooted UCCX2. Synchronize Directory service3. recreated team with same as well as different name Still am not able to see agent being listed in CSD

Hi, I am running into an issue with Finesse 10.6(1) showing blank information when using IE 11.  IE 11 shows as being supported on Windows 7 SP1 when in compatibility mode, but in compatibility mode I see the live reports are overlaid with a solid gr...

Hi Guys, I understand, I am not the only one who have had this problem as there are so many posts on the forums related to this issue but unfortunately I have not been able to pin point what I am missing here. basically I am trying to build a script ...

Hi All,We have UCCE 8.0 setup, I am passing a Custom SIP Header to ICM, and the parameter of the header consists of the UUI Hexadecimal value.Now in the ICM script i need to convert this Hexadecimal Value to actual String, Can someone guide how i can...

Good morning: Noob question here, but I've completed a post-call customer survey script, and I need to dump all of the answers (that are stored as various String variables) into a document and then email the document...I'd also like to attach a wav f...