Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello,Has anyone experienced this with CCX 9.0.2? CCX realtime reports show that agent is in ready state.Cisco Supervisor Desktop also shows ready state.The Agent is sitting around waiting for a call and notices that calls aren't coming to him. He th...
Dear All, I would need the importance of procmon in UCCE. What are we need to check in it, a snapshot of it, when do we use it?.Tried referring several docs. Didn't get the relevant answer. Thanks in Advance.MSK.
Does anyone know if there is a 3rd party/freeware that can be modified and used that can allow me to allow my Agents to run in order for them to see PQ statistics in a separate browser? So far it looks as though only my Supervisors have access to see...
Hello,I have a CRS Hist Reports user requesting a report that list time periods where there were zero agents available for a given CSQ. Is there any report that returns a list of time intervals where a given criteria (ie, no agents in Ready state) a...
Our customer need to create a Contact Database in UCCX, so that when call comes in the Cisco Finesse it should search the database and based on the caller ID display the information like department , VIP status , Mobile Number 1 , Mob No 2 etc differ...
Hi Community,I have a query about taking IP IVR back up. Normally when we take DRS back up from Disaster Recovery, what all configuration it includes. I think it does not include actual prompts (.wav files) and scripts (.aef files). If so, is ther...
Hi, in order to gain UCCE ATP recertification, I need to access the UCCE and CVP 10.0 TOI.The relative url https://communities.cisco.com/docs/DOC-37590 gives me an authorization error. How can I request authorization to the resource? Regards,Massimil...
Hey All, Within the standard version of CUIC can some give me some guidance on how to create a peak concurrent call volume report? I can do lots of summary reports.. Many thanksAndrew
Customer has about 250 agents.... Is 150 a hard limit or more powerful hardware might work? Will the limit be increased in future versions?
I have CUIC configured with UCCE user integration enabled. Sync was done successful, but it shows zero for both of supervisor/team.1. I have data source configured successfully connect to A site of HDS DB: uicm_hds for both of historical/realtime,2. ...
Hi,What are the components that make up a Contact Centre. I'm new to VoIP world and I wanted someone to give me a break down of what makes up a Contact Centre. Does the Contact Centre form part of the VoIP network, in other words IP PBX or is it a sy...
We are seeing unexpected failovers between a HA pair of UCCX 9.0(2) servers on a single site, can anyone suggest where to look for why these failovers are occurring? Engine service runtime suggests it is not a service failure. Thanks.
I've added a user in UCM and he's appearing as a resource but not in the User View in UCCX. I've replicated the permissions in UCM that another supervisor has.
Hello,I am looking for a report that provides me with the number of calls answered after certain lengths of time. Eg after 30 seconds. After 1 minute. After 2 minutes. Thanks,AK
Hi, is it possible to integrate two one uccx cluster with two different cucm cluster?>> uccx(M) at one data center(i.e A)>> uccx(S) at another data center(i.e B)now we have one cucm cluster at DC (A) and other CUCM Cluster at DC (B)can we integrate b...
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