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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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CCX 9.0.2 Agent Status

Hello,Has anyone experienced this with CCX 9.0.2? CCX realtime reports show that agent is in ready state.Cisco Supervisor Desktop also shows ready state.The Agent is sitting around waiting for a call and notices that calls aren't coming to him. He th...

UCCE_Procmon importance.

Dear All,             I would need the importance of procmon in UCCE. What are we need to check in it, a snapshot of it, when do we use it?.Tried referring several docs. Didn't get the relevant answer. Thanks in Advance.MSK.

mskap1304 by Beginner
  • 2 replies
  • 0 Helpful votes

Free Dashboards for PCCE 10.0

Does anyone know if there is a 3rd party/freeware that can be modified and used that can allow me to allow my Agents to run in order for them to see PQ statistics in a separate browser? So far it looks as though only my Supervisors have access to see...

Resolved! Historical reports; agent availability.

Hello,I have a CRS Hist Reports user requesting a report that list time periods where there were zero agents available for a given CSQ.  Is there any report that returns a list of time intervals where a given criteria (ie, no agents in Ready state) a...

Create a Contact Database in UCCX

Our customer need to create a Contact Database in UCCX, so that when call comes in the Cisco Finesse it should search the database and based on the caller ID display the information like department , VIP status , Mobile Number 1 , Mob No 2 etc differ...

Resolved! IP IVR Back up query

Hi Community,I have a query about taking IP IVR back up.  Normally when we take DRS back up from Disaster Recovery, what all configuration it includes.  I think it does not include actual prompts (.wav files) and scripts (.aef files).  If so, is ther...

UCCX 9.0(2) HA unexpected failover

We are seeing unexpected failovers between a HA pair of UCCX 9.0(2) servers on a single site, can anyone suggest where to look for why these failovers are occurring?  Engine service runtime suggests it is not a service failure.  Thanks.

dbooth by Beginner
  • 4 replies
  • 0 Helpful votes

Historical Reports

Hello,I am looking for a report that provides me with the number of calls answered after certain lengths of time. Eg after 30 seconds. After 1 minute. After 2 minutes.  Thanks,AK 

Ayaz Khan by Beginner
  • 2 replies
  • 0 Helpful votes