Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

Resolved! Is it possible to control the opening and closing time of a script by an agent being logged in?

Hi Experts,We are currently using UCCX 7.0 scripts with opening and closing hours of CSQ's controlled via set times under time of the day in the script.I would like to know if it is possible to control the opening and closing time of a script based o...

Resolved! CCX v9 - HA over LAN - port for SUB

Hi there,The first time I have configured an CCX HA it was with the Over the wan option.I had to double the port from the control group from the Publisher.Now I have to do an "over the LAN" setup and I am not so sure it's the same thing.. Probably no...

UCCE 9 ICM ECC variables can't map to CVP

someone help me...i config UCCE 9.0 creat some ECC variables like user.microapp.ToExtVXML \ user.microapp.input_type and so on.but when i use this ECC in ICM script the CVP can not receive the variablesuser.microapp.FromExtVXML=[null, null, null, nul...

bo liu by Enthusiast
  • 6 replies
  • 0 Helpful votes

Resolved! Premium HA license upgrade question

Hi all,One of our customer wants upgrade their UCCX from 8.5 to 10.6. They have premium HA license and valid UCSS/ESW for their all premium seats and outbound IVR ports. I checked ordering guide, it showed there is no UCSS for HA license. I'm wonderi...

Yangjp715 by Explorer
  • 1 replies
  • 0 Helpful votes

Least Contacts Handled Question

I am looking for an expression in "Get Reporting Statistic" (Resource IPCC Express\ Contacts Handled) to use in a script that will basically sort and select the resource based on the lowest number of contacts handled by an agent. The selection algori...