Contact Center

I went live with 3 separate groups as remote agents.  These agents are still on the company network but their phones are registered to separate call manager cluster then the call center enviroment.Call center cluster is:Contact Center Enterprise, IP ...

Hello Everyone, I have UCCX integrated with the ASR(Nuance) and task is to collect the spoken numbers from customer and route the call accordingly. For example : " Welcome to Cisco, for sales press 1 or say 1, for Finance press 2 or say 2 " So doe...

Dear Allwe are running CUCM 8.6 and UCCX 8.5.1 in HA and uccx license is Premium,  Call scenerio is CUCM RP > UCCX Trigger > then script application , now we need to extract contact info based on ANI of the caller , like when call comes CRM software ...

Hi,I have a question for you guys. We have a custom application here that runs on our LAN. So, server and clients are local. This application runs on TCP and do a LOT of requests in a small time. Now we have a data center in another city. We want to ...

Any ideas on why the email Inbound Traffic Analysis report in UCCX CUIC would be blank?The collection and search fields are greyed out / disabled.version: UCCX 10.6 Demo environment.I have sent a number of emails and responded to a number of emails i...

Hi all, Based on current analysis (v10.5), it seems like using PQ will not have the same level of details reporting that we are used to when using SG based routing. All Router_Queue_Interval looks to be the replacement for Skill_Group_Interval (For a...

HiI want to evaluate the length of a string so that I can change the call flow dependent on the length of the phone number that's detected.E.g. Calls from Calling NumberString Length123441779850178212345611 Once the length of the variable is set, I c...

Hi,We have our UCCX primary,cucm pub,cucm sub1 in data centre-1. Agents are also working only out of date center-1 using cisco hard phones. UCCX secondary and cucm sub2 are available in data center-2. In the event of a power failure in data centre-1 ...

During CUCM PG installation we specify the IP of the CUCM that PG would be talking to. One per PG.  Say PG1A to CUCM1 and PG1B to CUCM2   A phone can register itself to 3 CUCM servers say in the order CUCM1 , CUCM2 and CUCM3.   Now say CUCM1 and CUCM...

CCX Ninja's. I'm trying to make a determination as to how Wait Time and Queue Time are calculated for a caller. Greeting and company nameEnds 2 seconds inOption given to press 1 for SpanishEnds 4 seconds inDisclaimer MessageEnds 9 seconds inOption gi...

Whenever i set the properties  for the DB Read , it shows me the error of "i/o exception occurred in table schema" .After that i did the refresh database schema , it shows me another error "java.lang.Exception:unable to access data:Please try later i...