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Resolved! UCCX and Scripts

Hello Everyone,I have a script which plays a emergency message right at the beginning of the script. Currently,  I have blank prompt there until there is a need to put up a message. The new message replaces the blank prompt. Whenever user need to rem...

GWaldbin by Level 1
  • 772 Views
  • 6 replies
  • 0 Helpful votes

Hello experts,I have a UCCE environment with CVP version 9.0The RONA feature is configured and was working properly. Recently, we have added another line to the agent profile in order for him to receive and make internal calls.So the agent now has tw...

ln33147 by Level 4
  • 733 Views
  • 12 replies
  • 0 Helpful votes

HI All,I've created an ICM Script and tried to achieve the Day Time check by using the Admin Script, to achieve this I have created User Variables and defining that in the admin script then calling the same on the routing script(on the IF node). But ...

Hi,I have a small call center with about 40 agents and some operators. When the agents are not available or it's after working hours the calls need to go to operators. The requirement is that the operators never go to "not ready" and "wrap up" states...

Hello Guys! I have trying to optain the version about an WebView, in a UCCE but I do not found any procedure (I have reviewing regedit of the server, etc) but no succefull. Do you know how to obtain the version of the webview? thanks in advance! Davi...