I am scoping a UCCX deployment that includes HA. The HA servers will be located across the WAN on another UCS platform. I am trying to determine the bandwidth and latency requirements for the servers.
Dears, There is disconnect call issue during the call when an CCX agent make or receives a call.We opened ticket with ITSP, below is the reply from there side. Define PCMA as 1st priority and PCMU as 2nd priority.· Able to send early offe...
I have UCCX server in which IVR implementation , i am using CUIC tool for reporting , i am trying to get report of how many inbound calls disconnected by user or customer without connection of call . So can you tell me how to check it
Hi Team,I'm looking for some assistance with Cisco Finesse on UCCX. I have a single user that receives the following message in the 'Team Summary Report' webpart:"Reporting Services is starting up. Please refresh after a while. If error persists cont...
Hi all, I should upgrade the UCCX 8.5 to 10.5.Can you tell if I can upgrade directly the UCCX 8.5 to 10.5 or should I upgrade the UCCX 8.5 to 10.0 and after 10.0 to 10.5? Thanks a lot for your help. BR Aubert
Dear members,I'm planning to configure the CVP Courtesy Callback feature in a ucce lab environment version 9.0In the configuration guide, there is a section about the CVP Reporting server configuration.My issue is that I don't have a license to be us...
The interface for Cisco interaction manager and eGain chat looks the same. So essentially are they both same thing sold by two different companies? Are there pros and cons for these? Anyone can help me decide which is better because I think Cisco pro...
Hi all, I am attempting to create a custom java class in UCCX 10.x to upload a file to Amazon S3. I have created the .java file on my local PC and can happily compile and run the file and it performs the expected function. When uploading the .jar to ...
Hi friends, Have any one faced problem in ICM Sprawler after keeping a trace, when try to Save/Save_As downloaded trace logs it says xyz.zip file can't be downloaded. Print Snap attached Actions taken:- IE8 upgraded to IE9- In IE9 Security set to Def...
Does anyone know if there is a way to replace the CSD Supervisor Work Flow event threshold action for audible alerts in Finesse ? End goal is to make a noise for the supervisor when more than 2 calls are waiting in queue. UCCX 10.5 with Finesse
Hey Guys, I have my script finished (or so I thought) and when I started testing, I realized my problem. In our company we have extensions that start with 3, 4, 5, 6, 7 and 8. My menu has options 1, 2, 3. I can easily skip the number 3 and make it op...
Hi,Please share your knowledge On contact center express,If CCX has some problem that stop service it just single server.So, I want replacement to on CUCM...just like Hunt Pilot. So, when ccx has gone I want know how to configure for automatically r...
Why in the Socialminer 10.5(1), newly installed , in Cisco Unified OS Administration User Interface i can not select any options available, like show, settings , security and others?
Would appreciate examples or opinions on when it makes sense to still use CTIOS rather than Finesse for agents and supervisors? Basically, what are the technical limitations of Finesse that would lead to the use of CTIOS rather than Finesse for a ne...
