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I've attached a script and I'm simply trying to get the XML doc dNumWeek (created after keyword transform document step using the create XML step) to upload and replace OnCallAgentUpdate.xml. Even though my script runs through and the agent is authen...

Dears, There is disconnect call issue during the call when an CCX agent make or receives a call.We opened ticket with ITSP, below is the reply from there side.     Define PCMA as 1st priority and PCMU as 2nd priority.·         Able to send early offe...

Hi Team,I'm looking for some assistance with Cisco Finesse on UCCX. I have a single user that receives the following message in the 'Team Summary Report' webpart:"Reporting Services is starting up. Please refresh after a while. If error persists cont...

Dear members,I'm planning to configure the CVP Courtesy Callback feature in a ucce lab environment version 9.0In the configuration guide, there is a section about the CVP Reporting server configuration.My issue is that I don't have a license to be us...

The interface for Cisco interaction manager and eGain chat looks the same. So essentially are they both same thing sold by two different companies? Are there pros and cons for these? Anyone can help me decide which is better because I think Cisco pro...

what is a recommended agent phone for UCCE with no more than 4 lines with wired headset. Possibility of using finesse down the line.

Hi all, I am attempting to create a custom java class in UCCX 10.x to upload a file to Amazon S3. I have created the .java file on my local PC and can happily compile and run the file and it performs the expected function. When uploading the .jar to ...

Hi friends, Have any one faced problem in ICM Sprawler after keeping a trace, when try to Save/Save_As downloaded trace logs it says xyz.zip file can't be downloaded. Print Snap attached Actions taken:- IE8 upgraded to IE9- In IE9 Security set to Def...

Does anyone know if there is a way to replace the CSD Supervisor Work Flow event threshold action for audible alerts in Finesse ? End goal is to make a noise for the supervisor when more than 2 calls are waiting in queue. UCCX 10.5 with Finesse

Hey Guys, I have my script finished (or so I thought) and when I started testing, I realized my problem. In our company we have extensions that start with 3, 4, 5, 6, 7 and 8. My menu has options 1, 2, 3. I can easily skip the number 3 and make it op...

Why in the Socialminer 10.5(1), newly installed , in Cisco Unified OS Administration User Interface i can not select any options available, like show, settings , security and others?