Hi, I have a CISCO UCCX solution in a WAN deployment (one node is Master and the second Node is Slave), geographically separated. CCX version is 10.5 connected to a Call Manager 9.1.2. Whenever I try to configure a Call Control Group with more than 1...
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Hi, Got a CCX HA pair and the primary server is rebooting intermittently. The MIVR logs show: %MIVR-MGR_MGR-7-UNK:*** SHUTDOWN_HOOK invoked Then the server starts to reboot. Any ideas? Cheers Rich
Hi , I have to find the best solution to implement Mobile Agent on UCCX and be considered as CallCenter Agent. currently they are managed in UCCE with an IVR to login/logout and call redirect. but we will replace the supplier and use our UCCX solutio...
Hello, colleagues I have a task from my customer. I will be grateful if you help to me to solve my issue. We have Script1 where incoming calls is distribute to agents. When agent end serve incoming call then he transfer call to another Script2 where ...
UCCX 9.1 is integrated with CRM, the CRM info pop-up the phones hangup. Please let me know the troubleshooting steps or please let me know how to diagnose the issue is in UCCX or in CRM. Please advice.
Dears,I am trying to configure a Customer Evaluation Script to run after the call ends,I Have two challenges here:1- I have to configure an action in finesse to transfer the call to another script after the call ends;but in Finesse i can only see act...
I tried to configure the CVP reporter at CUIC 9 but i face the following error : any one have idea about this error ? thanks
Resolved! UCCX 10.6 mixed mode cop file
Where can you get this file. I do not see it on CCO although I do see the file name should be ciscouccx.1061.MixedMode.7.cop.sgn
Resolved! Finnese Admin Issue
Dear All, I have recently completed the installation of UCCX 11.0. Post installation, I'm unable to launch https://<uccx ip address>:8445/cfadmin. I'm new to Finesse. Any help will be appreciated. Thanks in advance. Gunjan Jain
Hello everybody. I have CUCM 9, UCCX 9, MediaSense and QM installed. QM catches voice from MediaSense and screens from agent desktops. QM have there own SQL database installed on separate SQL Server 2008 R2. I find out that I cannot view some screen ...
Hello everybody. I have CUCM 9, UCCX 9, MediaSense and QM installed. QM catches voice from MediaSense and screens from agent desktops. QM have there own SQL database installed on separate SQL Server 2008 R2. I have several problems during administrat...
Hi guys, I am trying to find information on the limitations of the length for prompts in UCCX but been unsuccessful so far. Customer is running UCCX version 10.5.1, and they claim their hold message is not being played. Codec and prompt config is ok,...
Hello Expert I have a issue with my below topology.ISP--> SIP-> CUBE-- > SIP> call manager--> (cti route point : 9419999) --> Cisco 7975 phone DN: 9411000 (SCCP) the call is reaching our cisco 7975 ip phone with CTI route point over Call Manager ho...
Hi all, Its rather odd that when we login as Agent into Finesse, they are able to see the Agent CSQ Statistics Report (that shows key call waiting & longest call in queue info) but when we login as Supervisor, they don't get to see them (key call wa...
I see that running CAD or Finesse is mutually exclusive i.e. one or the other but I can't find anything about IP Phone agent.My question is, if I enable and run Finesse will IP Phone agent still work and be supported? Thanks
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