We are using ECE 11.6 integrated with UCCE 11.6.There is an intermittent issue were the chat gets abnormally terminated without notifying both agent and customer. For both sides, the chat seems to be active but the other person is not responding wher...
Forum Posts
Resolved! PCCE - Select VVB
Hello,We currently have a PCCE 12.0 which is serving agents in 3 physical locations. Each location has its own Ingress Voice GW and VVB (1 pair of VVB). I realized that the CVP is now picking VVB for calls in circular but not per location (example: c...
Hey everyone, I have a CVP application that is doing a simple query per call to pull caller data. The solution is working as expected, however after a week or so (not the same time frame every occurrance) it will start erroring out and I see the fol...
Hi, We are using ECE 12.0 and egain 15.5.3 both integrated with UCCE 11.6. Chat is used a bubble widget and once the chat is initiated, the agent gets connected and then there is no response from either customer or from agent side. In chrome >> inspe...
Ask Me Anything Event From October 25 until November 8, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Welcome to the Cisco Support Community Ask Me Anything conversation. This is an opp...
Hi Everyone,I am new to Cisco Finesse. I am trying to install Cisco Finesse 12.5 but unable to do so. I have tried using the OVA file, without the OVA file, with Thick Provisioning but continue to experience the same failure with the below error mess...
Integrating CVP with SQL Database and I've defined my JNDI parameters as well as context.xml. I have previously done this integration in other CVP versions and worked fine but with 12.6 tomcat changed and now it looks like its requiring some other pa...
Good day,Question: Does ECE 12.6 allow multiple chat MRD? or it supports only 1 MRD for each channels like chat, email, outbound, voice etc.The design guide says For chat, create only one chat media routing domain. If then how to set different co...
Hello Everyone,Does Cisco UCCX support Finesse and Salesforce integration or we need to purchase a third party application?If this is supported, could you please send the document showing how to accomplish this task? Thanks, MK
Hi,I'm looking to create a new user with special characters in it as a request from a team in my organization to test something. How can we create that in UCCE database, we have currently ucce 10.5, ucce 12, ucce 12. Please help with any suggestion o...
Previously, there was a COP file available out on CCO to disable the ECDSA certificates in UCCX. Now the links in various documents to that cop come to a blank page on CCO. What happened to the COP file? Has disabling this changed?
Resolved! CUIC 12.5 compatibility with CCE 12
Hello,We are facing CSCvp90518 bug in CUIC-LD-IDS v12 which needs an upgrade to version 12.5 to resolve.in the CCE v12.5 compatibility matrix, CUIC v12.5 is not compatible with Finesse v12.Also if I upgrade both coresident CUIC and Finesse to v12.5,...
Resolved! Need xpath help in uccx script
I have the below XML document in UCCX document management.<?xml version="1.0" encoding="UTF-8" standalone="yes"?><Numbers><DNIS>6022</DNIS><DNIS>6023</DNIS><DNIS>6024</DNIS><DNIS>6025</DNIS></Numbers>When anyone call the UCCX application, script shou...
I am wanting to set the priority of a call as it comes in. Two questions: 1) Should this step be introduced before the Select Resource step or after the call is queued? 2) Is there a way to capture the value of the call's current priority and that I ...
Hi I have migrated a UCCX cluster to a new BE6K. This also involved changing IP and hostname For both machines (Publisher and Subcriber) they now have the correct IP and hostname On the subscriber i have set the publisher and with show network cluste...
