Contact Center

Hi all,I have successfully deployed Courtesy Callback and Whisper announcements for a customer, but if a Call queues within CCB and is then answered by an agent, Whisper fails.The router logs show "Unable to find Whisper Announcement media file ........

On UCCX, when an Outbound, Agent Based campaign is configured with a small data set, call retrieval is more likely to pick retries because there are less Pending and Callback records in the database.  Is there a setting which tells call retrieval not...

Dear All,One of my customer facing a issue that in CUIC historical data is missing while real time report and webview imported reports are working fine.CUIC versio is 9.0.x while UCCE is also 9.x.

Hello Expert !                      I have query i.e we have UCCX 10.0 and we are using CAD for agent and supervisor  , now we planning  to use Finesse .My questionis that is there any configuration required in finesse to communicate UCCX or just  i ...

Hi, It seems Finesse desktop can't do sign out while it is on ready stateYou must go to Not Ready . Then you can sign out. I see that it is working only for CAD to sign out from Ready Can't we do this for Finesse ?  Thanks

Hello All,UCCX Version: 8.5.1I currently have a Menu Step setup in my Script that has only one number mapped in the filter tab. I was wondering if there was a way to NOT have the prompt stop playing unless they click only that one number, in this cas...

I wanted to post a resolution to an issue that has been plaguing our UCCX 7.01 environment for quite some time.  I have opened numerous TAC Cases all to no avail regarding the infamous ghost calls that a few of us experience in our environments.  Whi...

Hi,  We are running UCCE 8.0.3 set up, can some one help on below queries: Query1: On what senario, we can order Router Cal Key Seq number on TCD table to check the call legs. Im checking calls which has 4 to 5 legs please find below info on it;Call ...

Hi, we are running 8.0.3, we are seeing a strange kind of data in TCd table for few calls:For some number of calls the CallType show as -1 with the Disposition rate as 7, from below link i could see that "The TCD entry where you see the CallTypeId = ...

Hi,I need a solution for Call recording for the CCX 10 agents. I am anyway going to buy AQM with WFM. Will that be enough for Call Recording ? Do I have to buy Media Sense in addition ? ThanksThepul

Windows 7 Environment, 64 bit I have attached the screenshot of the error. This is not happening on other machines except for this one. Production machine, cannot format it unfortunately. Error 1935. An error occurred during the installation of assem...

Hello,I have a problem to complete the UCCX back up.You can see the err messages below. Any idea what is wrong? Thank you    UCCXUCCXPUBLISHERPHX_RPT100SUCCESSMon Jun 08 17:18:12 EDT 20152015-06-08-17-18-12_b_uccxpublisher_uccx_phx_rpt.logUCCXUCCXPUB...