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Hello, I have a pair of UCCX 10.6 nodes setup in HA using Finesse. When it goes into failover mode (primary down) and agents login to the secondary node they were seeing errors on all the widgets: Though all the call features seemed to work and age...

K L by Level 4
  • 4619 Views
  • 2 replies
  • 0 Helpful votes

I am working on a Tech Refresh upgrade and part of the upgrade will have the  client changing the way they route calls to their IP IVRs.  That being said, I  think we are going to be short on Translation Routes and would like to create  some new ones...

Hello Experts,I am trying to write a script which will support 2 different languages.  As soon as I try to add the "if" statement the script validation fails.  Is there anything that I am missing? Please find attached a picture of the script. Thanks ...

Do we need separate Finesse Server for UCCX 10.X to use finesse desktop ? I am using UCCX 10.5 right now and do not think that i need finesse server as i can do all the task related to finesse on Cisco finesse administration on UCCX itself.

 One of our clients is using PCCE 10.5. According to finesse guide If primary finesse server due to any reason goes down then the desktop automatically sings the agent into the other server. Just wanted to confirm about the new requests to login. Sho...

amir.ayub by Level 1
  • 757 Views
  • 2 replies
  • 0 Helpful votes

I am using Cisco Finesse (UCCX 10.6). I have question regarding statutory holidays in scripting...how can I have afterhours message play if there is a holiday? My script already configured to check the time/day of the week and it does play after hour...

G3261 by Level 4
  • 462 Views
  • 1 replies
  • 0 Helpful votes

Hello All,I have read multiple sites and I am needing some help configuring a Estimated Wait Time on a Script. I am trying to find Material that will explain the Steps to accomplish this. I am trying to send Callers in Queue under 2 minutes one way a...

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