Contact Center

Hi experts, I am facing an issue regarding the outgoing fax. Detail is as under.- Extension to extension and Fax from the PSTN works fine.- We are using analog FXO lines as PSTN- For outgoing FAX doesn't connect. Using analog phone most of the times ...

I thought I understood this correctly but in a live environment I am not seeing it work as expected so I am asking for some help.  Say I have 2 CSQs, CSQ_A and CSQ_B both with corresponding skills Skill_A and Skill_B.  Agents 1-5 are skilled with Ski...

Hi All, Is there a list of CUIC SNMP trap notifications which can be sent to SNM server? Something the same as "Serviceability Best Practices Guide for Cisco ICM/Unified Contact Center Enterprise" document for UCCE components. I am not going to use ...

We recently upgraded from UCCE 7.5 using IPIVR to 10.5.1 using CVP.  Since then, when calls go to our corporate number they no longer send over the caller ID name when transferred to a corporate employee's extension.  The corporate calls go to an aut...

I am unable to find cisco finesse 10.6 release notes: http://www.cisco.com/c/en/us/support/customer-collaboration/finesse/products-release-notes-list.htmlThis document doesn't mention explicitly if UCCX 10.6 supports IE9 or not. Kindly confirm if Cis...

Hi experts, Just wondering what your suggestions would be for wireless/bluetooth headsets in a CCX environment. Some things we are keeping in mind: -We don't have assigned seating, so the agent may change workstations after a break - potential for pa...

HelloTroubleshooting some Partial service issue: I cannot find any information on Cisco site that will tell me what the S means on the Control Center - Network Services page for CCX serviceability. Could anyone please provide the documentation that e...

Hi,I am getting ready to deploy a SocialMiner 9.x integration with UCCX for only the Customer Web Chat functionality. The client already has UCCX and their web server is externally hosted outside of their network.I am finding what seems to be conflic...

I have a CSQ called Reception which only ever has one agent signed into it. Currently, my script looks for agents that are ready in the Reception queue and if none are available it sends it down a Call Subflow to another Script which is working great...

Dear All,I have created the user with Supervisor priviliges in QM, I can see the test agent taking calls, when I click on the Live Monitoring tab the gives an message which is attached.After getting the attached error, the agents call goes on Hold. I...