Hi All, I have requirement to distribute equally between 3 CSQ's, what is the best way to achieve this?The longest available Agent with in the 3 CSQ must get the next call. Any idea will be greatly appreciated. ThanksNour
Hi there, I'm getting "java.net.SocketTimeoutException:Read Timeout" when trying to send values collected from an agent survey using http post. Please let me know how I can fix this. I have uploaded the screenshot of the error. I h...
Hi there, I'm getting " java.net.SocketTimeoutException:Read Timeout " in cache document step. I'm trying to send values collected from an agent survey using http post.
In the ICM scripting, how to identify the position in Queue of a caller dynamically, if none of the agents are available in the skill group and call is waiting at the IVR.For Example:A Caller calls, and prompts that your Position in queue is "x" and ...
Hi, I have one requirement, like web based access for admin scripts / variables? Can anyone advise if there is a way to provide web based access for ICM admin scripts / variables.Basically operations wants the ability to set, activate and dectivate f...
Outbound option SIP Dialer – Call Not reserving for the agent in preview_only mode UCCE Version 10.5Dailer and MR PG is active.ipcc2-Dialer BADialer_SIP -A [CM-A] [CTI-A] [Ports C:4,R:4,B:0] [MR-A] [SIP-A] : 00:42:13Attached the logs for dialer, camp...
Hi, I have a customer that has a help desk and is interested in a UCCE solution, but they are requesting the following. - When a customer calls their help desk to open a case they want to record the conversation, and be able to attach the recording...
We are currently recording calls using QM v10.5 and also use Calabrio for recording storage. ALL of the recordings sound clear until the 2:40 mark and then the audio is all garbled. We have tried exporting the recording from Calabrio and still hear t...
Is there a standard call type report where I can get AHT, ASA, Calls offered all in one place. I cannot find this in any of the put of the box Cisco reports including Cisco Call type historical skill group report.
I'm trying to upgrade the UCCX from 8.5(1)SU4 to 10.5(1). I've installed successfully the patch to both servers (this is a HA installation). When I'm trying ti switch versions this is the error message it returns:"ERROR: Only one entry found in /grub...
Hi,I am looking at creating a script which uses the caller ID number of an external caller to lookup a XML file and then sets a name associated to the caller id to a variable.Once the name has been looked up I would like to redirect the call to a CCU...
Hello Experts,We are running CUCM 10.5 and UCCX 10.6 (recently upgraded). When I try to do a data sync check (or data resync), it fails with error messaged attached. Do you have any ideas how to resolve this issue?Any help will be truly appreciated....
It would be nice if Cisco would put a Timer to indicate how long a switch version is going to take during an upgrade. It can't be any harder then the spinning "/" sign.
If UCCX High Availability License expires would that cause the Publisher and Subscriber to go into partial service mode? Did upload new key and it cleared the License error. Is it required to reboot to change status to full service?
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