Contact Center

I am working on a UCCX 8.5 SU2 HA cluster that has an agent that still shows up in Supervisor under the Agents - Team State. We have tried rebooting the servers but the agent still shows in a state of logout. The user was terminated and all of their ...

Our management has asked if the 'conference' button option can be removed from the Finesse desktop because staff are listening to calls after they are supposed to have passed it off. Is this possible to do? Thanks.

Hello, Is it possible to play some audio prompt while waiting for the response from a web service in IVR script in order to avoid long silence?I have UCCE 10.0 with IVR deployed, so I can't use CVP functionalities like "fetchaudio". Thanks!Regards, D...

HI All Thanks in advance !!!!! I am trying to make a script where in I have some group of agents and I want when someone choose a particular group of agents from the Menu option, the call should loop thrice in that particular group and after that sho...

Good Morning,We are having intermittent issues where some agents are unable to answer a call from a CSQ. This seems to only be happening when the call is transferred from one CSQ to another.ScenarioThe call will come in on CSQ1 and Agent1 answers the...

Hello everyone,Is there a known issue using E.164 numbers with UCCX and IP Phone agent?I've configured one-button login but doesn't seem to like the + or the \+, I guessing CCX hasn't caught up with Cisco best practise yet?ThanksLee.

Good day! I faced with an issue, when I tried to gain an access to SocialMIner web page. I can see only top of webpage. I attached a screenshot with my issue below.

Restarted UCCX Engines in HA, and since one team's data in CSD is missing some real-time information.The Agents - Team Summary displays the log-on stats appropriately, but the Calls Presented and Calls Handled are all zero's.The Agent Team state disp...

I would appreciate to know in which release CSCuj44903 is fixed for Call Center Express. Accessing the bug ID is restricted for me. I was unable to find this bug in the open or resolved caveat for version 10.6 (1), we are running on this problem on v...

Hi,Was wondering if it's possible to have different MoH for each UCCX Application/Queue we have when an Agent places the caller on hold? At the moment I have setup call control groups for each application and within each selected the applicable MoH s...

what is the meaning of uccx in partial state ?Does uccx in Partial Service means the database is corrupted ? or it is something related to uccx services itself ?Our uccx 10.5.1 cluster (one pub & one sub) both are in partial state, can i take its bac...

Below is the scenario in which we are facing variable 2 issue. 1) Customer calls comes to agent on ctios toolkit and on toolkit agent modify variable2 value and transfer calls to DN(Script).2) But when the call is transfer to other agent the modify v...