When a call comes in and is answered in Finesse the “Wrap-Up Reasons” are not getting refeshed in between calls.After the wrap up reason is chosen it remains into the next call. The reason is not actually being chosen, it is just not being refreshe...
Looking for updated documentation for UCCX officially supported Jabber version. Currently all the documentation in the docwiki site references Jabber for Windows 9.6, but that just went EOL on Dec 17, 2014 and will go EOS later this year. Jabber 10...
Agent greeting enabledDailNumber created for CM routing client as PlayAgentGreeting, RecordAgentGreetingCallTypes created as sameScript mapped. it is failed at Ext VRU Script node in RecordGreeting script. Not sure about any other configuration is re...
HiI have a Gateway 2921 with IOS 15.3(3)M2.Our problem is that when we have to update the audio in http client cache with this command audio-prompt load http://10.1.2.2:7000/CVP/CC/Crisis.wav it does not work and the gateway never updates the cache a...
Dear All,I hope you all are in good health, the call records are not getting purged we have set the purging state at 2 days, the Cisco MediaSense Media Service was restarted. Grateful to have a guidance in this regard, if there are anyother settings ...
Hello, I am trying to build a report to ' determine the volume of calls with a specific call type that have a specific wrap up code associated with it' using IBM Cognos. However I couldn't able to find SQL query in CUIC and schema document. Can any ...
After a recent upgrade on my SME head end cluster from CUCM 9.1.2.11900-12 to 10.5.2.11005-1 I have been having an issue with my call center agents on a leaf cluster running 7.1.5.35900-7 (Cluster 1). This is both enterprise and express agents. Th...
I have UCCX 9.x server installed with Standard license. I need to upgrade license to Enhanced. I have question regarding can I upgrade license on existing server or need to rebuild new server with Enhanced license type.I have found SKU L-CCX-90-UPG-L...
Hi All, I am getting an error when configure UCCX 8.5.1 in my cluster" Cisco Unified CM Authentication Failed because of CCMAXL Exception. Please check the logs for details." Please help me to solve this issue. Thanks,Robin Joseph
Hi all, I'm trying to find out what scenarios where the system will increment the RouterCallsDequeueda) moving out from 1 queue to another queue?b) moving out from 1 queue and back to the same queue?c) others? Currently I'm seeing quite a lot of Rout...
I have one supervisor that is able to log into the Finesse desktop.All other get the error "The device associated with that extension or dial number is invalid."I have (or at least i think i have) checked all relevant settings - stare and compare wit...
hi all i am upgrading my UCCE 8.0.1 to UCCE 8.5(1) in lab but while running the upgrade patch i am getting weird error which Abort the installation."A product exceuteable file is currently running. Make sure all product tools are stopped before runni...
I am trying to create a queue loop where the hold music changes each time through. I've attached a snippet of the script I have now (which is supposed to be random) and it only plays 2 of the songs and sometimes the same one back-to-back.I prefer it ...
