Contact Center

Packaged CCE 10.5.1 CVP: Version: 10.5(1) User is having Side -A and Side-B in which they have one Publisher and three subscribers on Side-A and fourth Subscriber on Side-B. On FQDN settings in Call Manager cluster they have put the FQDN as given in ...

Dear ALL, I'm planning to upgrade my CCX 7.0 to the latest version,  I know that  I need to  take the backup  with pre-upgrade tool, But When  I enter  details of SFTP and  click to take a  backup  I'm getting this error:Cisco Unified CCX backup pre-...

Hello,One of our APAC region banking customers has the following scenario: 1. Agent is speaking to customer 2. Agent identifies customer (and thus updates ECC variables with customer ID) 3. Agent conferences call to CVP 4. CVP sees customer ID - prom...

Hello \,  My customer wants to upgrade from Cisco Contact Center Express Upgrade License ver 7.x to ver 10.X .Please what is the sku (Top level Part number) to get this, and also what and what do I look for in getting this? Regards,

Hello All,I have quite a few applications that query XML documents for Holidays and to check if a service area is experiencing an outage.  If there is an outage then the outage notification plays until the supervisor calls in and disables it.  Appare...

Hi, I have uccx 10.5 with finessethe problem is when supervisor try to silent monitor on a talking agenthe got the following error:Unable to Silent Monitor at this time (CTIError=Invalid Authorization User Specified) I checked the rmcm user permissio...

How to assign priority to a call that is coming to a skill in UCCX? We need to assign it to high priority.

The instalaltion UCCX script editor on xenapp 6.5 base OS windows 2008 r2 has completed. But when i try to open it on client the screen freezes and remains like that. Any suggestion or checks which I am supposed to do.

Is there a simple description of the TZ option in the Time of Day script step? In particular, TZ Primary and TZ local. My understanding is that these were pulled from the server timezone. The bottom line is, until we set a specific TZ (America?Los An...