Dear Experts; I have uccx 10.5. I want to write a simple IVR script as below. Step-1- Welcome message.with press 1 for Sales and Press 2 for Marketingstep-2 User Press 1 then transfer the call to Sales Skill Group.Step-3 User press 2 then transfer...
Hi guys, i would like to know if any of you had an issue with Uccx 9.0(2)SU2 and CUCM 9.1(2)SU2. Because according to this documentation its not compatible. http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_9.0%282%29 Thanks...
Dear Netowrkers,We do have CAD 8.5installed in an UCCE 8.5 environment.While opening Cisco Supervisor Desktop, we can see from the service status TAB the Inservice status : inervice, while the Barge/intercept is inactive.we couldn't know the root cau...
Hi,We have implemented a Wallboard in .NET 2.0 and connecting to UCCX v8 Informix database (in particular the table "db_cra") works well with ODBC link ("uccxwallboard" user).Can we use the IBM Informix .NET provider (or OLE DB Provider) that are mor...
Hi Everybody, Is it possible to show the Traffic analysis report by team / CSQ?Because I cannot find any param or filter in this report type. Or I have to use other report type?Thanks in advanceSam
Hey All,We are going to be changing out UCCX codec's to g.729 to g.711. This process will require us to redo all of the prompts since they were created with a prompt recorder App. When trying to do this via several apps it saying the file is not val...
Hi,I have configured outbound campaign on UCCX 9.0.2 and assigned appropriate CSQ to the campaign. Succesfully uploaded contacts. But the agents are unable to get pop-up for outbound call. I have also enabled Direct Preview on CDA.RMCM Subsystem is I...
Dears,in a UCCE 7.5 environment, where CAD client is used, is it possible to force an agent to logout after a certain idle time in a not ready state?the reason i'm asking is that sometimes, and agent would leave his desktop without forgetting to log...
We just upgraded to 9.0.2 I need to know where the mail files reside in CIM before they are pushed to the agent. we have a Web server, app server and data server,thanks!
Has anyone seen this before? Agents has two lines, agent and personal line. Agent puts themselves in "Not ready" mode. Agent receives a call on personal line. Agent line is forced into a ready state, causing an RNA when the queue sends a call.U...
We have a Helpdesk script in UCCX that redirects the caller to a specific internal DN during on-call hours (after hours), instead of routing to the CSQ. Helpdesk technicians change a call forward all setting on that redirect DN to reflect whatever e...
After taking an ACD call on line 1, Agent placed himself into NOT-READY and selected ACD WORK. While in Not-Ready state, his private line( line 2) rung and he answered it. His ACD line (line 1) went into READY STATE and started ringing for an in...
