Resolved! CUIC 12.5 - Windows 7
hey there!!one of my users is still using Windows 7 and the reports from CUIC are not woking. any idea or suggestion? thanks in advaced.
Forum Posts
Hi All I have following issue: CUCM 11.5.1 SU5UCCX 11.6.1 UCCX Inbound call arrives at Agent A Agent A transfers the call to another CSQ Number with Finesse and is using direct transfer function.Agent B gets selected and gets reserved - but finesse d...
Resolved! UCCX Agent Licensing
Ive reboot the uccx cluster, I have 100 agent licenses under licensing, no one is logged in, and when I try to login the system kicks back saying: "Your sign-in attempt failed because the maximum number of licenses has been exceeded. Please contact y...
I work for a large hospital network that uses Microsoft AD via LDAP to sync device display names. A large department of ours just recently began using Cisco Finesse and the manager is running reports in CUIC; specifically, "Detailed Call by Call CCDR...
I have a question around regulations on Automated Dialers.I have been researching on the TCPA regulations.The question is once a record is loaded into a Campaign is there a timeframe on when that record has to be called on?The environment I joined re...
Can I install PCCE solutions on an ESXI server with AD(Active Directory) installed and run Deploy? Will there be a problem? If there is no problem, I want install PCCE 12.5 and proceed with the upgrade to 12.6.
Can I deploy My callstudio application using command line, Just want to automate build process, I have heard SAB but I don't aware how to use it. I've tried it by running buildApp but I couldn't able to make . Can some one help how to do this.
Hello, Running CM 11.5.1 and UCCX 11.5.1. On CM should not the user have 1 extension listed as their primary extension and a different extension listed as IPCC extension? I just inherited an environment where both extensions are listed as the same ...
Resolved! UCCE upgrade from 10.5 to 12.5
Hello team, is it possible to upgrade directly from ucce 10.5 to 12.5 (or 12.0) using Technology Refresh upgrades or should we pass by version 11.0?
Hi, everybody,Now I have a issue. I use uccx 11.5 for a small company.My UCCX have create 3 CSQ : Customer_CSQ, Technical_CSQ and Customer_VIP_CSQIVR script : press 1 to Customer, press 2 to Technical_CSQ and Customer_VIP_CSQ.I have a list of VIP cus...
Hello Cisco Community, we want to redirect some incoming call to external PSTN number (for example if choose option 2 i will be redirected to external pstn number) . I know that we can implement this using transfer to vru and then 'label'. my questi...
Resolved! Recommendation for CCX upgrade to 12.5
HelloWe will upgrade one CCX server ver 11.6.2.10000 (one server with lic for 10 agents), using the following VMware configuration:CPU: 2vCPUMem: 10GBContact CenterHD1: 146GbHD2: 146GbGuest OS Red hat linux 5Network adapter type: Flexible We are plan...
When I try to change the competence level of agents from default 5 to anyother value and save, it just goes back to 5, not changing. Anyone faced this issue before ?
Good day,I need a contact in order to have info regarding NATO code for Cisco product.BRAlibrandi
Hello Guys We have PCCE v 12.5 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls count and” That cover all calls whatever have been answered by an agent, abandoned or in treatment at IVR lev...
