Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
I am trying to find the server requirements to set up CUIC in a Developer lab. I bought the license but not sure what the requirements are for VM server to run it. I am guessing 6 gig of Mem and 250 storage?Thanks for any help!
Has anyone tried integrate an email client in to a custom CTIOS build so that you can send emails(with voicemail wav file attachments) to the agent
Hi All,We adding the subscriber in UCCX 9.0.2. During the activation of service in secondary node all the datastore ( Agent,config,Repositary) activation getting failed with below messgaeActivation failed - ActivatedComponent Controller CRS Agent Dat...
For microapps I simply use ip host mediaserver = CVP1 IP and ip host mediaserver-backup = CVP2 IP and set media_server var = "mediaserver" and RunExtScript failsover and sue the backup mediaserver in case of an issue.But for CVP Studio Projects, I s...
How Can i use the UCCX DB values in Script? For instance, i would like to access the UCCX Informix Db table (AgentStateDetail) values from the script? Is it possible?My aim is to get the logged in agent values for period of time from the DB and use i...
Hi,Entering the audio-prompt load command returns a successful reload message but when viewing the cache there is a copy of the old file and then a blank entry with the new file size age etc below it. I have confirmed the old message is still playing...
Does Cisco have a roadmap for support of MS Exchange 2013 across UCCx 9.x and related collaboration products.Specifically when can we expect support / compatibility for UCCx 9.x email queueing?Social minor 9.x support?IM/Presence 9. x support?Unity ...
Hi Abhiram,Can we disable the Secure http for UCCX finesse. If not, Can we have the steps to resolve certificate errors, since the agents are unable to login finesse desktop.Also please do let us know that does UCCX finesse support Agent Login ID as ...
Hello!Not sure how should be the best approach for my scenario, I tried to look for it on google but it seems I'm not making the correct question. What I need:From a UCCX script I need to capture Calling ID and Customer Service Queue with the purpose...
Is it possible to set a script parameter from both the Application configuration and a TUI?I'm looking to provide options for enabling/disabling various features in both the web (for admins) and TUI interfaces (for Supervisors), e.g., enable/disable ...
Where in uccx can I create the cad default window size to be same size as ucce agent desktop when installing on computers?
Hello, I know in UCCE version 8 there is a tool called monitor to trace where a call goes thru the script. Where and how in UCCX version 8 can I monitor real time calls going thru the script?
Hi guys, Hope you can help me. I'm running a UCCE platform in version 7.5(9) and I'm having problems with the PG (TCP connection to VRU has been broken) which is located at the remote site. PIM dumplog at the PG side log shows: 10:19:00:707 pg3A-pi...
Hello,Here is the requirement I have with one of our customer. UCCE version :7.5.1CAD Version: 7.6.1requesting to have the agents be placed in a 5 seconds wrap state after each call and after the 5 seconds auto pushed into a ready state. however, if ...
Ref: ICM 8.5 with Avaya Aura CM 6.3 and AES 6.3We have been told by Cisco that we should not have more than 3000 agents+CTI on our current PG pair. Since we project we will exceed 3000 agents before the end of the year, we are planning to add anoth...
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