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I`m trying to use a subflow step to a Spanish script and must be missing something. While debugging the main script when gets to the subflow I get a message that the script does not exist. Yet the script is in the root of the repository where the mai...

Hi Guys,Can you please tell me the procedure of correctly creating a trigger for a UCCX script?do I need to create a separate call control group all together or I can use existing one?

Hello Everybody, I'm trying to configure an ODBC connection to CVP database. i've installed the driver but i need help in filling the parameters required to complete the connection. please look at my screenshot below and advise what am i missing, cau...

In UCCX 9, my customer wants to set priority based on account number.  The customer would call the account inquiry script and get their account information, should they select to talk to an agent, they want their priority set higher for certain accou...

Strange problem cropt up yesterday afternoon late.  I had been working on changes to a new test script and uploading and testing without any issues, then all of a sudden I got an error.  Error while uploading the file. Please try again.I tried it aga...

Hi all,i'm going to integrate UCCX with Nuance. Could you please help me where to find documentation? regardsmarco

Hello, I am working on a SQL query that does a lookup of the calling number and the last four digits entered by the customer.  If I hard code the lastFourGC variable I am able to return a successful result.  If I use $lastFourGC I get the following e...

Hi,I have customer that has implemented and running UCCE 9.0 with 100 agents. Now, they want to addon their agents up to 200 agents. How I can check their existing license before addon license and after addon license? Especially how to know existing ...

Hi All, I am receiving below error on CTI Desktop while making conference and transfer calls.The media is fine however problem is that I can not transfer or conference a call. The call can reach other extension also I am able to receive the call as w...

Hello,We have purchased the NFR code (CCX-10-NFR=) for a demo system on 10.xRecently we have upgraded the all the servers, UCCX as well, to 10.5 and only the UCCX licenses are out of date.In the ordering guide it is stated, that the licenses can be u...

CUIC 10.x, in use with UCCE 9.0(4)CUIC recently updated from version 8.5. Customer has several dashboards with embedded URL's that link to wallboard type data.  No https or plugins required.Data displays outside of CUIC perfectly, but just has generi...