Contact Center

Hi,I'm interested in taking the Cisco IP Contact Center Express Specialist Exam.  Is this still officially available or has been retired.  If still available, does anyone know the most current exam number I should take?Thank you.Daniel

We have at least 1 custom wrap-up codes that shows in the detail report as being selected by agents many times during the day however, it does not show up in the Summary report at all.Running 9_0_2_10000_71

Hi,I'm trying to launch an web application from a workflow.I have setup the workflow and manage to pop the web page if I use http://webaddress/however I need to add some data on the end of the urlfor example the application cmd line is http://webaddr...

Hello Cisco Community Contributors, I am PM for a Unified Communication Contact Center project, and am looking for a fast track to managing this effort, by asking here if anyone has a project planning framework they can share, to help me with the bas...

Stumped on why Resources aren't showing up on the system.  Have created the RMCM application user, copy of the production user ID, on CUCM, assigned my phone to it as a controlled device, assigned the IPCC extension on my user config.  I've tried a d...

  HelloI'm having trouble with the script CCX.When the link goes to an agent after identified, it changes the status of the agent as not ready and not enough to receive calls.using the debug tool's script. when you get conect step it just does not ma...

Recently, there is an issue which I have encountered the issue with the DB out of sync on Logger A/B.Not sure, what has caused the DB to go out of sync. It has observed that CLGR process on Logger B is toggling between Active/Restart as seeing on NM ...

Hello. In a client we added a new queue message and deleted an older one.Let us say that new message says 5-6-7-8 and that deleted message says 1-2-3-4. We are having some kind of problem because when I make a call to client and get the queue message...

HI I wonder what will be an agent status in UCCX 10.6 if his/her PC goes down ( finesse agent loses connectivity with UCCX server). We plan using Enhanced type licenses. Can the agent continue working with the IP phone only? Regards,Dan  

I have a callback script in place for a customer. I have used the same script at other customer sites before running on the same version.9.0.2At this particular customer I am encountering a bizarre issue. If the agent answers the "Phantom" call too q...

I have a customer with several email queues but on of these queues had an auto reply loop and the went into the Exchange mailbox to manually delete the emails.  Now in CSD if you open the email queue and click on "Queued" these emails are still liste...

Hi, I am using a script and its first step is for language selection: 1 for Chinese and 2 for Engish:I use GetDigitString:Result Digit String: digit0Barge in: YesContinue On Prompt Erros: YesInitial Timeout: 3Interdigit Timeout: 0Maximum Retries: 0Fl...

Restarted UCCX 9.1 and the system is still in partial service and I am getting critical error UCCX RTMT for Cisco Unified CCX Webservices. Tried starting service but errors out. David

Hello,I have just built a system comprising the following:CUCM 10.5(2)SU1UCCX 10.6(1)7841 SIP phones for agents There seem to be some CTI issues when using the 7841 SIP phones which do not appear when using 7962 SCCP phones.When an agent tries to tra...