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I have a Java Class (Compiled with JDK6_u12) that works with UCCX 9.0.2, after upgrade it don´t work with UCCX 10.5I get the error message: "Failed to access the WSDL at: https://www.brightnavigator.se/brightservice/brightservice.asmx?WSDL. It failed...

Hi,I am trying to configure Active Directory in Quality Management.But i am getting an error "Domain Connection could not be validated".I tried many ways, still the same error.Anybody please help

I installed EIM in my lab and hitting a strange issue. "Your login information could not be authenticated when I try to login into /system and I'm certain of the password I used in the setupI reset to PA and SA passwords using http://docwiki.cisco.co...

Hi,I am trying to create an UCCX script which sends an email to the caller. Also i want to interact with my database using the http service. i don`t want to directly interact with my DB , i am using a web service which will interact and return the va...

Hello all,I recently installed UCCX9.0 and used CUIC. I've a problem with a CUIC report wich seem corrupted : Contact service Queue Activity.When we try to tun this report we get this error : "There are currently no parameters configured for this rep...

I have built a new phone book in the work flow node in work flow administrator and wish to have the agents manage it. When agents launch the phone book the Edit button is grayed out. How do I grant the agents permission to edit their phone book?UCCE ...

Good Afternoon, I am completely new to UCCX 9 and Crystal reports, so double newbie. I have been attempting to create customs reports that will not be run by the Historical Reports. I've used the Historical Reporting Admin and Dev Guide along with th...

UCCX script question: If there are calls queued, and the script is replaced with an edited script, will the original script maintain the queued calls, or what happens with them?

Hi,Would like to find out is there a way to route the "Q" calls to the agent while the agent state is changed to "Not Ready" with reason code.My client would like to force the "Q" to those agent which changed to the agent state to "Not Ready" with pr...

Hello,We have uccx version 9 when we failover between uccx servers the silent monitoring stops working the only way to fix this issue is restart the uccx server.  Does anyone know why silent monitoring doesn't work until we reboot the uccx server? an...

Hi AllWe are getting following error in voice gateways. I am unable to understand these errors, also not faced any issue but i am trying to understand what is this about."%SYS-2-MALLOCFAIL: Memory allocation of 736768 bytes failed from 0x6077B864, al...

HiWe have a Cisco UCCE Setup version 7.x. As per the client requirement we have to enable the Wrap up Code pop up when the Agent transfer the call to another CTI Route Point. However it is not popping up, only it comes up when the call is disconnecte...

Dear All,One of my end users has asked if I can report on the number of times a choice was made in an IVR, e.g. how many times has someone press 1 on the Main IVR.Would this data be captured by default, or would I need to amend my IVR script to captu...

Looking for a Doc that has the definition of the calculations that are used in Historical reports.What metrics are used in Average Queue time?What metrics are used in Average Speed of answer?