Hi,Would just like to ask help in creating a script based on the attached file, I'm new on scripting and would appreciate if you could help me start the script for this. Thank you
Hi,Would just like to ask help in creating a script based on the attached file, I'm new on scripting and would appreciate if you could help me start the script for this. Thank you
Hi, We want to add some additional options below to our existing script any examples or procedures would be greatly appreciated. I don't know how complicated adding these options will be? Option 1 - When a caller presses 2 they are redirected to our ...
Hi all I want to know about SNMP Community string setting in window servers service Now default setting : public But customer want to change name of default setting So i saw ad servers and icm servers(pg,rog,daw) Ad servers there is a security t...
Microsoft is ending support for basic authentication https://blog.rebex.net/office365-imap-pop3-oauth-unattended https://devblogs.microsoft.com/microsoft365dev/end-of-support-for-basic-authentication-access-to-exchange-online-apis-for-office-365-cus...
Hello,We have an issue that while switching UCCX v.11.6.2 to v.12.5.1 get the below error in step 7 of 9ERROR: Sync after switch version failed: Unified CCX Data Update Switch version has failed due to: : Unified CCX Data Update failed Please collect...
Hello, anybody running UCCE 12.6 with CVP 12.6 on Windows Server 2016 and SQL 2017?I see both 2016 and 2019 versions are supported for UCCE 12.6(1), so thinking on keeping 2016 while doing upgrade from 12.0 that runs on 2016 and SQL 2017.thanks
Hello all , small question During the incoming call , when the call handed to CVP from CUBE and now the call will go to ICM route via PG.how does CVP knows which PG it needs to send the call to , where do we see the GED-125 protocol configs on the C...
Hi there!I have what to me seem like a simple question, I have up and running UCCE 12.5, in the beginning i was able to access Unified CCE Administration outside of the server computer I was on as long as I was connected to the same network, after co...
I have been working on setting up a Web chat with the new digital channels. The chat message is presented to an available agent, but when the green Accept button is pressed, the accept button goes grey and spins its wheels thinking about it, it then ...
Is there any way to export a UCCX script to a text file? Our script developer is looking for a way to do a comparison on two scripts (to document changes). Currently he prints the script to a PDF, then does a copy/paste to a plain text file. Seems...
Hello AllI'm still new to Scripting in CCX and I have an issue with figuring out how to route a call to VM from two separate Queue Loops - CSQ1 go's to agents and CSQ2 goes to another group of agents on menu option 1 -2 - It goes to the VM no issues...
Hi There,Anybody using Nuance Speech Suite 11.x with UCCE/CVP 12.x?If yes whats your Nuance Speech Server version ? Thanks
Looking for feasibility to integrate Whatsapp and Facebook messenger chat with UCCX contact center setup. Chat distribution to available agent. Is this feasible, Please help with any reference documents if available, there is no mention in the CISCO ...
I am trying to have a prompt that will accept a string value of 4 digits and then take that string and convert those digits to a time value. Assuming 24 hour time format. Then take that time and compare to the current time to decide a Time of Day ...
Hi,I'm new to scripting and did not write this one I'm attaching. The customer wants the calls that are in the queue for fifteen minutes to go to voicemail. If I hit "0" while I'm in the queue I do go to voicemail so the UCCX server can hit the mai...
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