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Hi All,We are tried to monitor the CAD server using "CAD Desktop Monitoring Console" .  We configured the snmp community "public" & restart the snmp service as mentioned in the CAD installation guide.I am getting the snmp timeout error while accessin...

hi We have installed UCCX8.5 on ESX4 everything goes fine as far installation is concerned now after installation UCCX Engine is not coming up when we check logs we find this Service operational status is DOWN. Cisco AXL Web Service;Cisco UXL Web Ser...

Hi,I am running Cisco EIM 9.0(1) integrated with Packaged CCE 10. Suddenly the system stopped routing inbound mails to CCE agents. It was working fine before.I checked the EAAS log file and I can see the following lines when I send an e-mail to the s...

I am trying to modify my working UCCX 9.0 soap request so that I can send a wav recording from the caller.  I understand that there are several ways that an attachment could be handled by a soap request, inline, mime or mtom.Has anyone done an attach...

mserwon by Level 1
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HiI am designing an UCCE 9.0(2) with CUCM 9.1, CTIOS and CIPC (with BiB) and Calabrio but I have a question.Which protocol do you recomend for this scenario SCCP or SIP?I hope you can help me.Regards.

 Hi Folks. I am trying to understand the CVP scripting. I couldn't find a good document for the same.1. Is it not possible to form a call flow only with ICM Script2. What is the exact use of CVP scripting and when it is used parallel with ICM scripti...

S N by Level 1
  • 1 replies
  • 0 Helpful votes

I need to guidance on skill based routing.Current SetupAgent     HelpDesk   Support John            10              0Bob               5             10 Issue (see attached snippet of script)Bob is currently getting HelpDesk calls when there are suppo...