Contact Center

Hi AllWe are getting following error in voice gateways. I am unable to understand these errors, also not faced any issue but i am trying to understand what is this about."%SYS-2-MALLOCFAIL: Memory allocation of 736768 bytes failed from 0x6077B864, al...

HiWe have a Cisco UCCE Setup version 7.x. As per the client requirement we have to enable the Wrap up Code pop up when the Agent transfer the call to another CTI Route Point. However it is not popping up, only it comes up when the call is disconnecte...

Dear All,One of my end users has asked if I can report on the number of times a choice was made in an IVR, e.g. how many times has someone press 1 on the Main IVR.Would this data be captured by default, or would I need to amend my IVR script to captu...

Looking for a Doc that has the definition of the calculations that are used in Historical reports.What metrics are used in Average Queue time?What metrics are used in Average Speed of answer?

Dears,I have installed the Outbound Option as per the below steps:- In Configuration Manager --> PG explorer: I have created a MR PG and a Dialer PIM.- On the PG servers: I have added the Outbound PIMs on both sides and the Dialer component on PG Sid...

Is anyone familiar with configuring Not Ready Reason Codes in Desktop Administrator, more specifically creating a new one?  From all Cisco's documentation it should be a simple task.However, when I create the new Reason Code in ICM Configuration Mana...

Where would I find a chart/list which maps the UCCX version to Red Hat Linux version? Thanks

Dear Experts,   Please help me to understand   suppose we had deployed Unified CM as clustered over WAN and we have UCCE site A and Site B. is it possible to have independent duplex PG in each site. each site the agentPG's are connected to the CTI ma...

Is it possible to get call session count in IVR before trans route to vru in ICM scripting?

Cisco Security Advisory notes that Contact Center Express is affected by GNU bash vulnerability  [CSCur02861] . But this bug report is not public available. does anyone have information which versions are affected?

Hi all,I'm in the process of installing CIM in a UCCE environment.As mentioned in the installation guide, the "jboss-as.7.1.2.Final.zip" and the "jdk 1.7 update 7" should be included in the CIM CD, but in my case i just have the application setup on ...