Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi i receive those errors in ICM event VOIP2066 Could not initialize the connection to the CallManager database. AXL error: [19: SPLKAXL_RET_GET_LOGIN_FAILED]. SPLKAXL2016 Failed to get CallManager Login from LDAP. Error(27:The entry does not exist....
Hello, we have seen that since recently, Cisco Supervisor Desktop 8.5 is no longer resetting it's statistics at midnight. This means that in the meantime, agents have been logged in for 200+ hours.I found in a forum that the Rascal server/service nee...
This is quite interesting issue I am running into, we have setup personal queues and all agents have direct DID, the calls should route to the agent’s Voicemail when they are not logged into the Queue.Problem:Dialing Agent Extension 8905 from a Cisco...
Dear Folks,I know that a UCCX script can query SQL data base and retrieve required information from the table based on the callers input.Is it possible to qery and retrieve the information from xml web service based on user input.Unfortunately the in...
Hello, We're currently moving forward with a migration from 7 up to current 10. One of the most important pieces currently running in our environment is web services. Reading through the benefits info on the 10 Datasheet, http://www.cisco.com/c/en/us...
Hi,Our system:CUCM publisher running 9.1.2.10000-28 CUCM subscriber running 9.1.2.10000-28UCCX publisher running 9.0.2.11001-24 aka 9.0(2) SU1UCCX subscriber running 9.0.2.11001-24 aka 9.0(2) SU1 We were performing some DR testing on the weekend and ...
I have successfully gotten the Wallboard 2.4 and others working on 8.x but still have issues with the Gila Wallboard. Does anyone have a modified version of this wallboard working on uccx 8.x?Thanks,
We have strange problem in UCCX 7.0(1)SR05. in admin page all menus work properly(update/delete/Add) but inapplication/ application management we have problem. When we update the existing application the following error resolved. (add new application...
Hi,We are belwo setup:1) UCCIE 8.02) WIMWe want to pop up customer detail on CRM once chat arrives to agent. Is there any SDK available to capture chat events? How to acheive it?
Hi,I'm using CUCM 6.1 and UCCX 7.xCurrently the Agents' phones are going Not Ready if they do not pick up the phone by 3 rings (6sec cycle = 18 sec) based on http://nemesis.lonestar.org/reference/telecom/signaling/ringring.htmlIf i want to increase t...
Hello, I have new UCCX 9.0 server and I want to listen the calls between my call agents and the customers silently. I know its possible but unfortunately I am not getting any step by step article to perform this.Your help will be appreciated. T...
Hi, Just wondering if this is at all possible, for instance to query a telephone number and compare it with CED from the caller. ThanksIsidro
hellocan someone explain how call flow for sip dialer? we have ucce 904 and ipivr 9- aashish
Hi,We're experiencing problem with our CCX version 7.0(1)SR03, the ring back tone doesn't played to caller when agent phone is ringing. We have check all our application triggers, and not one of them are play ring back tone to the caller. Anyone expe...
I am wondering if there is a way to determine the Call Ender when using CTI softphones (CAD and CTIOS) using the CTI messages not CCM CDRs; I am facing a situation where the Agents misuse the system by ending the call from the softphone, and we canno...
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