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Hi all,It is a UCCE environment with CVP and CAD.I'm in the process of configuring the Outbound Option and I'm facing the attached warning while trying to enable the Expanded Call Variables for Outbound in Configuration Manager.In addition to the CVP...

Hi everybody, We have UCCX 9.0.2.Agents receive calls normally, but if the Agent closed the call first, his state changes to "Not Ready" State. However if the caller was the one who closed it first, the state returns to " Ready".and at CSD it shows "...

I have a user that is no longer able to login to CUIC with his CCMuser credentials. This is a CCX version 9 system and I verified that he can login to his CUCM page just fine. When I edit the user in CUIC, I don't see a field for a password so I am a...

Does anyone know if there is any adverse effect for scheduling the loggers purge jobs earlier (Say 12:15am) than the default 12:30am? - ICM 9.0.4Is there reason Cisco chose 12:30am as the default? 

Hi Guys, I need help on checklist for UCCE 8.0 please share any link or document for the same. RegardsPardha

Hi,We have UCCX 9.0.2 with three CSQ's:- Arabic_CSQ- English_CSQ- VIP_CSQand there are three skills (Arabic, English and VIP)I assigned 9 agents for these CSQ with the mentioned skills.Agent 1, Agent 2 and Agent 3 skills : Arabic 9, English, 6 and VI...

Hi Team,Request all your help on the issue I am facing on the Collection group in CUIC. I am in the process of creating the Collection list for outbound reports where the request is to pull the Campaign Names based on the Campaign Group. I have creat...

Hi,guys .Agents become not ready after ring no answer even though i have configured the service parameter of :Agent state after ring no answer : to be Ready always instead of the default of not ready.Thanks in advance

Hi guys Somebody knowns a method to set all record alls in UCCX to extended lifetime automatically Thank you

Hi all,Currently getting this error in both 9.1.1 and 9.1.1 SU 2.   Customer sends email, gets auto response from UCCX, email comes to agent desktop but agent can not see email at all. on the client side of the logs, we are getting the following 2014...

This one has me stumped.   We recently finished an upgrade for a client that included a transition to a new virtual environment.  I built out two  9.1.1 clusters, and did a disaster recovery restore from the old prod systems into the new prod system....

Hello, There is a function in UCCX 10.5 Finesse Instant Messaging, which jabber can integrate with Finesse Desktop. Where can I find the setting? Thanks