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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! UCCX 8.5 CAD chat between teams

HiI'm wondering if anyone could advice me about chat between different teams if it is supported yet in CCx 8.5 without using a Presence server.In SRND it is not clear about this particular scenario and I know that in previous versions it wasn't suppo...

UCCX 8.0.2 SU3 CAD Shared Line Support

Does uccx 8.x have any plans to support shared lines with CAD agents.  Some of our agents used extension mobility in pre 8.x versions to move around periodically to cover lunch hours at our walk in station.  The only solution that I've come across is...

waltzy by Beginner
  • 3 replies
  • 0 Helpful votes

Anomoly regarding the CTIOS

Hi,'I have made Sprawler on Windows Server 2008 R2, when i try to login an agent from the CTI Toolkit its prompts a message that the 'System is Offline login will be queued until the system is backonline'. The CTIOS amd CG are active via Portico. On ...

Resolved! Invalid ID Error Message

Hi EveryoneI have an agent that is new to the company and he works in our CC, when he goes to login the the agent software he gets an error message that says "the ID specified is invalid" I've looked up that specific error on the internet and it says...

scooter817 by Explorer
  • 1 replies
  • 0 Helpful votes

UCCX Engine behavior if Master flaps

Hello,UCCX 8.0, HoWAN deployment.I remember somewhere I read if the master flaps (Due to network, server etc issues), the Standby would sense inconsistency and SHUTDOWN it's services. The only way to bring Standby UCCX up again is to either manually ...

Silent Monitoring issue

Hi All,I'll need help on Silent Monitoring on CIPC i'm getting [Error Code = 0x00000011]"Silent Monitor session failed".It works on my laptop okay we get the logCCtiOsSession::MakeRequest(eStartSilentMonitorRequest)but when i log-in to other machine ...