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Resolved! Version Mismatch

Greetings,I'm new to Unified Communications. I was asked to upgrade our CUCM to 9.1 from 8.03 and to leave our CCX at 8.x.  Is that possible?  I have no issues upgrading to 9.1 but will the system work if CCX remains at 8.x? Thanks for any assistance...

deanofmac by Level 1
  • 458 Views
  • 1 replies
  • 0 Helpful votes

Looking for some general guidance and feedback:While I prefer agents with a single DN, I frequently end up with clients that have 2 DNs (Agent/Personal) assigned to their legacy phones. Tearing them away from this frame of mind when they migrate to C...

Everyonce in a while not often but everyonce in a while I am seeing this error message.It does not seem to have any effect on the system or any otyer server or application that is running.Could someone please explain to me what this is and where I sh...

jfkseb413 by Level 1
  • 719 Views
  • 3 replies
  • 0 Helpful votes

Hi to everybodyI have a problem with https WebServices with self-signed certified.In NetBean i have realized a java class, after i add certificate to keystore. I send a Soap Request message and receive a Soap Response messageIt's work fine. Then I ha...

Hi, While we try to login into diagnostic framework tool using the proper credentials, web page throws 403 forbidden error message. If we look into log file naed diagnosticframework.log, we are getting the following message. "Domain authorization i...

usasanth1 by Level 1
  • 2803 Views
  • 4 replies
  • 5 Helpful votes

hello everyonei config a ucce and use CVP to play the promp.the IVR need to use TTS . now the TTS receive the Gateway send text and creat the audio ,but the gateway not play....i only config GW....the attachment is my CVP script and TTS audio confign...

bo liu by Level 4
  • 891 Views
  • 0 replies
  • 0 Helpful votes

Hi,I am trying to find if there is any integration available between eGain and UCCX, outside of the 'out of box' UCCX solution.I know there is a integration available between UCCE and eGain through a solution plus program, so my question for UCCX is ...