Contact Center

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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Mute the "get digit string" step

Hi all, Is there a way to mute the User Input DTMF while using "get digit string"?Becase there is a voice recording system in the CM and UCCX environment,the voice recording system will capture the DTMF tone while an user is entering the PIN in the I...

CUIC Report inporting

Hello all,Somewhere along the line I heard that you can create new reports / report definitions in CUIC premium and export them for use in CUIC standard that comes with UCCX. I am trying to do this now and getting an error on import. Has anyone been ...

Counter in ICM script

Hi,I am building CVP micro-app based ICM scripts. I have been provided with call-flow diagrams that show counters being used to control the flow in the Queue. Say if the caller has passed through a bunch of messages and queue music 10 times, the call...

cndilip123 by Beginner
  • 4 replies
  • 0 Helpful votes

ICM integration to Genesys

Anyone out there ever done an implementation where ICM is doing pre-routing for multiple Genesys deployments? I have a customer who wants to use ICM "in the cloud" but still use Genesys for the local contact center/acd functionality.I don't see a PG...

adignan by Collaborator
  • 1 replies
  • 0 Helpful votes

IVR Script problem

I need to uwrite script where  promt  saying -" To connect with top manager prees 1 button ,if you know internal number dial or wait for operator"Internal numbers are 3 number length.I attach file of my script.the promp dial internal number of wait f...

Resolved! Who is the Publisher/Subscriber?

Hi everybody! Something that always trouble me is determining who is the publisher and who is the subscriber in a cluster environment either using the CLI or the website.If I'm not wrong, you set who is going to be the publisher during the installati...