Hi Guys, I need help on checklist for UCCE 8.0 please share any link or document for the same. RegardsPardha
Hi Guys, I need help on checklist for UCCE 8.0 please share any link or document for the same. RegardsPardha
Hi,We have UCCX 9.0.2 with three CSQ's:- Arabic_CSQ- English_CSQ- VIP_CSQand there are three skills (Arabic, English and VIP)I assigned 9 agents for these CSQ with the mentioned skills.Agent 1, Agent 2 and Agent 3 skills : Arabic 9, English, 6 and VI...
Hi Team,Request all your help on the issue I am facing on the Collection group in CUIC. I am in the process of creating the Collection list for outbound reports where the request is to pull the Campaign Names based on the Campaign Group. I have creat...
Hi,guys .Agents become not ready after ring no answer even though i have configured the service parameter of :Agent state after ring no answer : to be Ready always instead of the default of not ready.Thanks in advance
Hi,I am trying to distribute calls to agents based on the wait times in the queue. For eg:1) All calls should go to Agent1 and Agent2 if they are available. If they are busy or not avalaible the call is in sent to the queue2) After three minutes of t...
Hi guys Somebody knowns a method to set all record alls in UCCX to extended lifetime automatically Thank you
Hi all,Currently getting this error in both 9.1.1 and 9.1.1 SU 2. Customer sends email, gets auto response from UCCX, email comes to agent desktop but agent can not see email at all. on the client side of the logs, we are getting the following 2014...
This one has me stumped. We recently finished an upgrade for a client that included a transition to a new virtual environment. I built out two 9.1.1 clusters, and did a disaster recovery restore from the old prod systems into the new prod system....
Hello, There is a function in UCCX 10.5 Finesse Instant Messaging, which jabber can integrate with Finesse Desktop. Where can I find the setting? Thanks
Have a customer that has older Tandberg Gateway and boarder controllers.I know that these are end of support for a while.I am working on getting them to upgrade which will be easier once we get them to 10.5.In the mean time, can some one tell me when...
Hi guys,I'm new to WFM installation, I'm runing right now PostInstall and I'm facing an issue in the first step,I have done with the SQL account configuration for creating the database, I've assigned the db_creator and db_sysadmin roles to the user ...
Hi All,I have some problem with my CCX server version 7.X. i couldn't open the CCX Application Web Admin . I found the log that said CCX node manager service hung on starting, picture as attached.What should i do?Thank in Advance for your help,
Hello all. I am running UCCX v9.0.2. In Supervisor Desktop, it is showing that I have a call waiting in queue that has been there for over 18 hours: I haven't seen this before and I believe this is just a glitch as it is not disrupting call flow. Ne...
Hello,Is there available any document about CRM integration possibilities for UCCX?Considering since the most basic (share CLID from UCCX to CRM) up to most advanced features?Cisco Unified CRM Connector is usable with UCCX? Or any specific solution t...
Can someone point me in the direction of the guide to setup Agent E-Mail queue's? Thanks!
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