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Hi,We have UCCX 9.0.2 with three CSQ's:- Arabic_CSQ- English_CSQ- VIP_CSQand there are three skills (Arabic, English and VIP)I assigned 9 agents for these CSQ with the mentioned skills.Agent 1, Agent 2 and Agent 3 skills : Arabic 9, English, 6 and VI...

Hi Team,Request all your help on the issue I am facing on the Collection group in CUIC. I am in the process of creating the Collection list for outbound reports where the request is to pull the Campaign Names based on the Campaign Group. I have creat...

This one has me stumped.   We recently finished an upgrade for a client that included a transition to a new virtual environment.  I built out two  9.1.1 clusters, and did a disaster recovery restore from the old prod systems into the new prod system....

Have a customer that has older Tandberg Gateway and boarder controllers.I know that these are end of support for a while.I am working on getting them to upgrade which will be easier once we get them to 10.5.In the mean time, can some one tell me when...

 Hello all. I am running UCCX v9.0.2. In Supervisor Desktop, it is showing that I have a call waiting in queue that has been there for over 18 hours: I haven't seen this before and I believe this is just a glitch as it is not disrupting call flow. Ne...

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