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It appears one of my stock report templates, Call Type Historical All fields, has gotten corrupted.  TAC says that version 8.0(3) is not supported and I can't get the report templates to reload into CUIC.  Does anyone have the zip file with the stock...

IN CVP OPS CONSOLE .REPORTING SERVER STATUS IS DOWN.I RESTARTED ALL SERVICES IN OPS CONSOLE AND REPORTING BUT STILL IT IS NOT COMING UPUnable to retrieve statistics for Unified CVP Reporting Server with IP Address: x.x.x.x  and Hostname: CVPHostname ...

Hi All I have an issue that Intermittently Agents will begin to Disappear and Appear under Supervisor Desktop. I have rebooted the server ( UCCX 8.5.1and CUCM  8.6).and there is only single agent.exe is running on the task manager. Please find the be...

hello,  i am trying to see recording files from CSD recording files section under tools...but when i check there... i can't find any files... can anyone tell me how can get the recording files there?  

Hi All, I would like to have the cuic report / sql query for the agent detail. template i have attached here, if anyone has kindly share, or just help me achieve this. with Regards,Manivannan

Hi All, I Have CUIC in UCCX 9 , when i Launched the CUIC and Create report and try to export the report then this error shows upany help ? Best Regards, Tommy

We have Cisco users on UCM 8.5 using Nortel/Avaya Call PIlot voicemail.   Users are getting delayed messaging and message indication on their Cisco Phones.  Users are complaining that yesterday they checked for messages and there were none however th...

can any one tell me how CVP and CSS communcate.

Good morning support community,Currently I have UCCX v9 and CUIC Premiun v9 and I was wondering if it is possible to link via HTML or other method report from uccx; for example, I have a custom report called "Handled vs Abandoned" and I would like to...