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Hi,My objective is to translate a CCX Script in a Call Studio script and I'm not sure on the way to do with "Get/Send Enterprise Call Info" functionnality with Call Studio.1) Get data from ICMI'm working with an ICM script that calls a CVP Script. I ...

Can someone tell me what is backed up in the DRS recovery for CUIC?Are:1 Custom Reports2 changes to stock reports?3. Report Definitions?4 Value Lists5 Partner created custom reports?6 Data Sources?7 All Passwords?8 Schedules?9 Dashboards?any Help wou...

Hi All,Couple of queires related to UCCX 8.0:•- Is it possible to set an alert (email notification) if a set threshold of port usage is reached; so I can immediately come to know that the ports are about to exhaust•- Is there any report / way to find...

I have setup the Call Manager and the UCCX for the demo and configured the CTI Route point in both the UCCX and CM. I've found that there is a issue happened.For example, I set the maximum no. of sessions to be 2 for the CTI Route Point and tried to ...

If I have a script that uses the menu step can I allow users to dial a extension at any time during that menu prompt or do I have to have them hit a selection that takes them to a sub greeting to accept the dialed digits?  Any assistance is appreciat...

Hi, We have a customer running UCCE 9.0 and when they have a personal callback call that fails for some reason it is rescheduled 24 hours forward in time. Is it possible to edit this so it reschedules 5-10 minutes forward in time instead?I've tried t...

Does anyone know the integration process between UCCX and MS-CRM and CTI ?How to make CTI connect with CRM & UCCX ?

                   One of my Service Desk Chief's are asking how Service Level is DEFINED. From the UCCX Administration Guide it states that Service Level is "the target maximum number of seconds a call is queued before it is connected to an agent". ...