Hello, Could someone please share insights into what capture segment means according to: List Captures | Webex Contact Center for Developers (webex-cx.com)Simply put, I understand that it's part of the recording. What I want to understand is on what ...
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Resolved! VVB Web administration password change
Hi can we able to change the VVB Web administration page password? we can change OS admin and security passwords, but how to change the VVB administration account password? Best Regards, Tibin
Resolved! CVP Certificate Vulnerability
Hi, We have CVP 11.6 with UCCE 11.6 Security team came with below findings for CVPs and we are not able to locate where is this Certificate installed. We have regenerated CVP call server,vxml server,and wsm certifiactes already with SHA256 from SHA1....
Hi can any one kindly ellaborate how we can upload 3rdparty gadgets to uccx. i have downloaded a sample gadget but from the documentation i have seen its not properly explained i only succeded in resetting the password. i have googled all over and no...
Hi Everyone,So we have our CISCO IVR deployed in local environment, after the greeting tone in IVR we're trying the select options setup (for ex. to enter the phone number of the person you're trying to reach press 1). We have tried multiple times bu...
Hi Team,I have created the 5 workflow in Finesse Administration and flow has been updated to Teams Resources(Single Team) . Pop up getting when the call arrives . Unfortunately not matching the call variable so not getting the proper page. Screen sh...
Good Afternoon, Anyone got any guides for integration of standalone CUIC to UCCX v11.5. Cisco docs only detail how to install the applciation & apply licenses but not how to perform integration steps with UCCX.
Hi I have QM installed in Windows Server 2019 .currently wen i login to the Workforce Optimization page it using http port and I would like to protect the server .Can anyone help me with this procedure?How to enable SSL/TLS on Workforce Optimization ...
when the agent received the call the agent was not able to use the direct transfer when using the direct transfer the finesse give me the following Error:error cancel perform operation error code cti-1 in another hand, the consult transfer works fine
Hi everyone,Is it possible to can I take a copy from UCCX dashboard reporting ? Thank youAppreciate your responseAhmed Zakaria.
Hi Team ,if the customer is not same browser where Finesse is opened , is there a way customer can get some flash or notification when the call hits the finesse during Auto Answer scenarioregards,Kavle
In Webex Contact Center we occasionally have out dial calls that end abruptly with a termination reason AGENT_ENDS. The documentation states that this is related to RONA timeout. I have a couple of questions: Since this is an out dial why does RON...
We're experiencing issue where terminating a call in the IVR script (Terminate obj) led to an abandoned call in CUIC report (contact disposition = 1). Is there anyway for us to customize this behavior? Or is there something that can be done within th...
Hi,Agent state turns to Not Ready during an Outbound call and has been captured in the reports.Is it possible to change the state of an Agent during an Outbound call from Not Ready "offhook" to Talking or Any other state.Regards,Ahmed Zakaria
Hello ,just wondering is there a way we can have only read access to ICM script editor.regards,Kavle
