Hi Team, Hope you guys are doing well!! We have two node of UCCX publisher and subscriber, we can access publisher finesse URL without any issue but not able to access Secondary URL. We have noticed that "Cisco Unified CCX Notification Service" is Ou...
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There were some security-related changes in the Finesse HTTP configuration , starting version 12.5That’s what the Cisco documents say:Security EnhancementsIn Cisco Finesse the following security changes are implemented:• By default, Cisco Finesse Not...
Resolved! Cisco UCCX IVR port License
Hi, Can any one help to get the following license attached? We need to understanding the Cisco UCCX agent license requirement.What is the relation between IVR port and Seat license? If we need 10 agent what will be the premium seat license and IVR ...
We have a call center that handles voicemails from multiple UCCX lines via Unity Web Inbox. The problem is, agents can't tell which UCCX application the voicemail came from. We could use a separate vm account for each line, but that would be clunky. ...
Hi,I am looking for a way to get agent details from UCCE using the agent's extension number or calling terminal(SEPXXXXD276XXXX).I am using JTAPI to get all the call events. The call events have calling terminal and extension number. I also need to f...
Running UCCE 12.0 and I'm at a complete loss here. We randomly get an above average number of abandoned calls. Generally in the first 30 seconds of being in queue. The TCD disposition is not any of the <7 codes, but the RCD does show error code 448. ...
Hello Folks,We are running an on-prem UC infrastructure CUCM v14 with PCCE 12.6 and one of our business units wants to present customer information (screen-pop and user data information) from their cloud-based SugarCRM to the agents. Does anyone hav...
Resolved! UCCX Menu that repeats callers audio
I was wondering if anyone knew of a way to have a UCCX Menu thats sole purpose is to basically test for one way audio. I am an engineer for a company and have on site techs who constantly call my phone testing functionality randomly just to see if th...
Hi, outbound call result 13 (Dialer stopped dialing customer due to lack of agents.) I've found this difficult to get a clear answer anywhere regards this outcome code and received the basic 'change your lines to agent ratio to avoid large numbers of...
Hello, Is it feasible to implement mutual authentication between CVP and a third-party middleware so that during the handshake between CVP and MW, MW asks CVP for its certificate and CVP sends the certificate (even though CVP and MW have CA signed ce...
Resolved! UCCX Nuance alphanumeric
Hi All, Anyone knows the UCCX script logic or any node used to collect the alphanumeric ? I know how to collect the digits but stuck in how to collect the alphabets. Best regards, Vinod
Do we have any PCCE with Amazon Lex or Azure Bot integration in production. If yes, can someone help on the high level tasks required from CC perspective.Also, which AI is recommended among- Yellow, Consilium, Kore, Expertflow, 24/7 and Cisco IMI as ...
Configure Post Call Treatment on Cisco Unified Contact Center Express (UCCX) 11.0(1) or Later - Cisco I need to know the following Which license is Required ?Do I will need additional IVR ports or not ?
Dear Team,I have reserved the Cisco DevNet sandbox, and I wanted to test some VXML Call flow, Can I reach my VXML application by dialing some number? If this is possible then how? From where i can get that number and which application it will trigger...
Hello everyone,I want to implement a CUIC report to Cisco Finesse Desktop but this doesn't work. The browser just doesn't load the page. The reason is the X-Frame-Options header. CUIC tells in Header, that "X-Frame-Options" is "sameorigin". But becau...
