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Dear Experts,I am using Desktop recording to record the audio and video for agents. the agent use extension mobility.I want to activate the live monitoring but it didn't work. the live monitoring tab is not working. it just pop up for agent search, t...

If an agent is a member of multiple teams is it possible for the agent to be alerted with incoming calls which team the call belongs to? If so, how is this possible?

Hi all,I'm working on a UCCE system 9.0I have the below issue:Some data is missing in AW-HDS but it is shown in the Loggers databases.Can anyone help me on how to retrieve these data?Thank you in advance.Lara

Posting this question to see if anyone knows or has done a setup where the agent status can be seen when the browser is minimized on the task bar when using Finesse (similar to how CAD is when minimized). I imagine this will be custom but trying to s...

Hi,I'm implementing outbound dialer IVR campaign and have noticed that the initial prompt is played back after 5 sec silence. Is there any provision to reduce it?ThanksKishore.

Hi.I have configured simple script for testing purpose and now available to get any single field from database and write this field to UCCX  variable. Now i need to perform such query:select convert(varchar(10), getdate(), 111)It returns date in SQL....

Hi Everyone,May I ask which CUIC license (standard or premium) do I need to integrate with CVP Reporting server? Do I need premium license to add CVP datasource or standard license will suffice to use Cisco-designed CVP report templates?Regards,Ryan

Hello!I cann't run "Cisco Unified Serviceability" in Systems Services. All others services work. What problem can I have?

Hey All, Is there a way to change the again skill level without having administrative rights to the server?example:agent 1    admin (4)so during a busy time I want change them to admin (10).  Again is there a way I can have the supervisor take care o...

I am trying to get agents to go "Ready" automatically after login.I tried to do a workflow macro in "Agent Managment Workflow" - Start-Up but it doesn't seem to work.[DELAY] 17000[APPLICATION:AGENT_DESKTOP=NOT READY - CISCO AGENT DESKTOP][CONTROL] WA...

Hi Guys, I have configured SocialMiner 9 with UCCX 9 for a basic customer web chat using the CAD Agents. However, when am incoming chat request comes into the CAD from the customer, I get an authentication prompt which says:"Sign-in RequiredSign-in f...

All,I am looking for a script that can help me do this loop.when the caller is in queue I want to have them here every 30 second a message " all agents are busy" until the caller get to the 120 second mark.  at this I would like to offer the caller t...

We have setup uccx to work with cme the trigger does not seem to work is there an integration document that explains the setup