Contact Center

Hi, Can any one explain me the below clarification on ICM Script editor 8.51. What the Call type node used for, and what will happen if we does not use that node?2. On enterprise Skill Group node, we can see Queue type Priority how does not functions...

I am creating a new script with Priority Treatment for incomming calls. Question: I want to have the priority calls listen to some menu's and not others. is there a way to check the prioity of a call to skip some menus? or should I just build another...

I am using UCCX 10.5 with Finesse 10.5, there is a Superivsor and a Agent, the Supervisor can slient monitor the Agent by Finesse. The sound stream goes to Supervisor’s IP Phone, could it be set that the sound stream goes to Supervisor’s PC running f...

Hi allwe have a problem with a 2 node UCCX 8.5 deployment.The System Parameters Configuration page in app addmin displays only a few fields that are not editable. For example we cannot view historical reporting field and others.Also an error message ...

Hi,I'm a CUCM 6.x user trying to install my comp copy of UCCX and 5 client licenses.  I've got a new MCX-7825-H4 that i'm using.  I've just installed Cisco's winOS for that model server and everything looks good from that end.  I'm using http://www.c...

Hi Here is the question:  Can I enable  the work folder in UCCX 7.x without enabling wrap up time?  If so, how? I thought we had wrap up configured buy the Contact Center manager says we didn't . Here some additional info We deliberately disabled thi...

Hi All,I am facing an issue in Cisco Supervisor Desktop(8.0) where the calls are struck in queue for 2-3 hrs. We also notice a lag in the call queue and the display is not in sync. We can see the real time calls and chats in CUIC reporting, but those...

Hello,I am using WIM 4.4 and all my agents who are using Internet Explorer version 11 are able to type on webchat but cannot send the message. Please advise whether WIM 4.4 supports IE 11 or is there any settings to be enabled at IE. Regards,Sukanya

Where does one configure the links that are sent to the customer once the chat is over.  These show up on the customer chat window. 

Hi All,I am logged into Chat through Cisco WIM(Web Interaction Manager) and I get an error that the assigment of chat to the inbox is disabled. I have to logout and the relogin to CAD and webchat multiple times till the message goes. Sometimes, it go...

All, I am trying to write a scipt where a caller calls in provides a zip code and is provided with nearest Tag office closest to them.  I am a little confused about main srcipts and subflows.  Does anyone have an example of a main script on how I can...

UCCX 10.5I have a couple of basic questions. 1.  If I have a prompt or menu prompt that precedes actually getting queued and someone makes a selection that goes to a call redirect, how is that call reported?  Is that considered an abandoned call?  If...