Contact Center

Hello all.. i'm having an issue changing roles for a user in QM admin.  This user was an agent and has since moved dept and is now in a group that doesn't require her to log into agent but the manager does have their calls being recorded.  So basical...

 Hi Dear, We are using two server (web and application)Application and db same server and also we are using standalone installation.it was working fine this morning but we did install new  version 99 license after that we can not access webIts give b...

 Dear Team, I need to generate string prompt at run time in cisco uccx 9.0 premium edition.I am using the Created generated prompt and it works perfectly for numbers and dates. But there is no option for String variables.Can you please help me with t...

All, I am having a problem where the max I can record is 32 seconds or a total file size of 256000 bytes. At this point it cuts me off and makes me stop recording. My max_record_time in cvp record step is set for 180 default. In the CVP logs I s...

Hello All,Desktop work flow administrator will help to monitor the agent status who logged in IPPA? in both ICM and UCCX?. Please assist. ThanksMurali 

Attached is a snap shot of the screen. We did a reboot last night. If anyone can help it would be greatly appreciated.Bill CaprenterFreeman Health System

Hi,We are upgrading UCCX (Contact Center Express) from 8.5.1SU3 to CCX 10.0 and for CUCM 8.5.1SU1 to CUCM 10.0I want to confirm the steps in upgrading of CCX and CUCM. Eg,Publisher CCX 8.5.1SU3 to CCX 8.5.1SU4Subscriber CCX 8.5.1SU3 to CCX 8.5.1SU4Pu...

Has anyone experienced this issue and/or know of a fix? We recenty migrated from a skinny to a SIP dialer. As you may know, the SIP dialer topology now offloads CPA to the voice gateway, a 3825 router in our case. What we're seeing is that calls whic...

UCCX Verion 8.5Need urgent helpAll agents cannot pick the incoming calls,after service level seconds (updated from 10 to 15 sec)updated on CSQ.  I have reverted back the seconds, still the agents cannot pick the call.  It is ring the IVR, caller can ...

Scenario:- UCCE 8.5 with CVP 8.5 - Type 10 NVRU-  Call initiated from a IP Phone dialing a CTI RP.-  CUCM is the routing client of the original call. -  UCCE script launch. -  Eventually the call hits a SendToVRU node. - At this time the NVRU label i...

Hi,    I am trying integrated uccx with my application. I am able to  send and receive the campaign contacts from UCCX10 server using the REST API.Is there any way to use personal callbacks with Rest API? Thanksvijeesh