Contact Center

Hello all,I have installed UCCX 8.5 SU3 in my lab and I have provided the UNIT, Organisation, State, Country which I missed to take a snapshot of that screen. Now I am planning to make the environment HA with a subscriber and I forgot these details n...

In a ICM script, if one want to say route every 3rd call  or for that matter any particular call differently based on the number, then what is the variable I need to check ?          

Hi,We're planning to upgrade our CUCM from 8.5 to 8.6.2 and I am finding some contradicting information with regards to upgrading the jtapi client on the PG's so that they match the CUCM version. So just wanted to check with you guys what would be th...

Hi All,I have a query regarding IVR ports.I have an IVR serever which is not in use and has 100 IVR ports.  I have another IVR server which has 75 ports and is in live environment.My query is, is it possible to move / use 100 IVR ports of unused serv...

I have UCCX 9.02, is it possible to add a Button for Wrap up times.What I want is to basically, at the End the Call Give them 60 seconds (Wrap up Timer) to select a Wrap-Up button to type up there case codes then select End Wrap-up to start recieving...

Hello all,until yesterday I had a full functioning IPCC Express HA Setup Ver 7.0(1)SR04_Build443 with CAD 6.6.Since yesterday some of my CAD Clients can´t login. Other CAD Clients can logon successfull.The error message is: "The request to log into t...

I'm having a mental block setting up a change in my script for this call center.  They want the calls for a particular skill to go to route to an agent if there are agents logged in however if no agents are logged in then they want these calls to go ...

Before opening a TAC case, I figured I'll try to see if the community can shed some light on what I'm perceiving as an issue - correct me if I'm wrong though.I havent noticed any noticable and agent impacting CTI issues, however, when I go into Perfo...