Contact Center

I created a new business hours and named it as " contact center sales "Now i want to know how to use that business hours rule on mu CCE script .and I dont see " Global " object in " set variable " Node and idea why , is that replaced by business hour...

Hi everyone,  Before I get replies saying it's not supported, I already know this... Despite this being 'not supported', this does not mean it 'does not work'. So whether or not it's supported is moot.  I'd like to know if anyone out there has ever g...

Hello, I have a supervisor requesting that we change the queue logic currently written in their script.  Right now they have an if-then statement in place that determines how to handle the call if the number of agents logged in is less than or equal ...

We have a UCCE 12.5 with CVP.  Setup is GW>CUSP>CVP>ICM>CUCM.Question, when a Finesse agent receives a call from queue and puts it on hold through Finesse, where is that setup done? Currently, we hear silence. The agent phone is configured with both ...

Hello Dears, I have UCCE 12.5, i'm trying to add a import contact list to a campaign that has been generated using the API, but getting the below error: <apiErrors>     <apiError>         <errorMessage>Timeout while trying to connect to web service ...

Hi all, When you troubleshoot Cisco Contact Center Enterprise, you definitely will deal with UCCE logs. In UCCE every component such as Router, Logger, PG, etc, has its internal software processes and they generate their own logs. In order to know wh...

Hi All, We had received a request to get the total number of outgoing calls performed by the agents using CUIC reports, is there any available stock report to get this if thus what report is it ?. Any help is very much appreciated.   Thank you

We have been using the URL <finesse Server>/finesse/api/Queue/[id] to retrieve stats about Finesse queues in order to display them. This API\Call doesn't appear to work for Finesse Precision Skills.Is there an API that works for precision skills?

Hello,We are running two UCCX 12.0 servers in HA configuration. I have recently added several new agents through CUCM. Typical configuration - phone with primary number, device profile with primary and UCCX extension, added to JTAPI and RMCM, profile...

one of my agent didn't receive any chat from client since one month, even the status is ready. your support please.

Hello everybody I would like to ask a question.We are planning to migrate some of our customer services from UCCX 12.5 to webex cc. These services are very simple, but I don't know how to replace the variable defined as a parameter in the Uccx IVR sc...

Any special concern is needed when returning an array from Java to UCCX Editor. I tried my code inside Eclipse and it's working fine. In UCCX Editor it's returning "unable to parse expression; expecting { (line..)" This error is in the return section...