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Hi,In CIM 9.0 the Listener service is running in shared resources.But in partition the same listener service is not running. and the Agent PG is not reflecting in listener instance.Find the attached screenshot for the reference.Regards,Venkatesan

Hi Guys,I am running UCCX 8.5. I have identified what the issue is but can’t seem to figure out a way around it. I am doing a simple DB write step to a MSSQL 2005 server. The issue is the query fails when the VALUE is set to a string variable in my s...

                   I think that I need to use CET to export my current lics (UCCX 7.0) so I can install them on the new 9.0 system but, and I realize this may be stupid but will export essentially give me a "copy" of the license file or will it remov...

Is there a way to program when a caller comes into the 800#; Prioritize the call-in user that want to pay bills to give them the highest priority when calling inCallers dial the agents extension, get passed to an auto attendant which would either tak...

        Hello,Iam doing an upgrade from 7.1.5 to 9.1.2, since the system are in production, we build a parallel 7.1 publisher in VM (Linux4, 4G,160GB HDD)and restored the backup from the production system succesfully.  After that i had upload a demo ...

The place call step always dials the call, but when the distant end answers, the step follows the Unsuccesful result?   The step does not seem to understand that the call was dialed and answered?   Duh......

I have a UCCX version 7.0(2)_Build254 and CAD installed . One of my agent switch to no ready and no phone call through your number . Does exist a timer to modify at UCCX ?Thanks and best regards Hugo

Hi all.I am trying to connect cisco 2960 series(WS-C2960-48PST-L) switch to planet switch via sfp port,we are using cisco module in cisco side and planet module in the planet switch but the sfp port did not working..please help.....---Posted by WebUs...

Hi Folks,I must be blind but where is the implementation guide for web chat?  The overall CCX implementation guide only mentions it in passing and while socialminer is detailed as a requirement I can't see why, socialminer seems to be what the name s...

Hi all,I have one or two days data missing when any user on any workstation run the Historical Report report on UCCX, it seems like something happened and data is not available on the database for those specific days.I want to recover data for those ...

In UCCX 9.02, we've setup a couple of Email queues to test out the feature. I've found that I'm not able to edit the "TO" or "SUBJECT" fields prior to sending. I'm also not able to update or remove parts of the original email message body. Is this a ...

Hey all, I am new to this. I need help in setting up script to do the following:Customer has about 30 service centers that calls the main office for information.  I need the agents at the main office to know which service center is calling and displa...