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UCCX 8.0 Abandoned Call Time.Hi Please provide me solutionUser requirment If calls will disconnect less then 30 sec then they will not consider as abandoned .Means i want calls will drop after 30 sec will show as abandoned in call report less than 30...

Dear Expert,. could you please help me to understnad or trouble shoot the outbound dialer issue which i am faicng in my setup. 1. we have SIP dialer (UCCE 8.5.4) dialing in Preview direct mode. i am facing issue that agents are getting calls after wa...

Hi,Hopefully someone can help! We have UCCX 7.0 running here and basically, I have got a report from managment that the abandoned calls are being reported on, even though they are under the 10 second threshold...now, I have never seen this threshold ...

Hi,We're using UCCX 9.0 with CAD for the agents. Our issue is that the screen of the agents is used (in a full screen mode) by another application.We're trying to figure out if there is a way to notify to the agents from which CSQ the calls are issue...

Hi all,We have bought 2 Cisco Unified CCX 8.5 servers configured in HA mode.While trying to migrate existing IPCC 4.0 Enhanced agent licenses to Unified CCX 8.5 agent, I have seen Enh-Enh OR Enh-Enh HA license upgrade. Do we need to really have Enh t...

Hi, I have a Callback script, the first caller leave his number for Callback, it works fine. The second one comes, it ruins the system and as soon as an agent is available, his Phone rings but plays an error message. How can I queue the Callback Numb...

I am trying to determine if an additional email client will be required so that agents can generate emails without an inbound email. For example, the agent takes a voice call and has to send an email as a confirmation of actions taken. UCCX 9.0 - Pre...

Dears - Can anyone help me with command to change Administrator Username (OS/Diaster/CLI) in CUCM - 9.1.2.I can see command to change Administrator Passoword (OS/Diaster/CLI) not the username.Thanks,Siva

Hi everyone,I want to create a complex custom function in ICM script editor to parse a string with token and set an ECC variable with a value (only if the value/parameter is not equal to a specifi value). I use many times function after, before, if, ...

I hve been getting following error message with a cisco 7911 phone (maybe 50 times in day)----QM2002-The following phones are not associated with jtapi user: mac address of the cisco phonemy question is, how do I get rid of this error message? I have...

We have a new install of UCCX 7.0 and Agent Desktop 6.6. There are a couple of agents that pop on & off of the supervisor desktop. Windows Firewall is off and all ports are open to the UCCX server. This also happens with the agent Chat windows. T...

helloi want to set up sip dialer with ipivr using ivr base campaign. must i have sip proxy for it to work or will it work with just ipivr and voice gateway? we do not have sip proxyucce 9.04ipivr 9 - aashish