Contact Center

Hi all.I am trying to connect cisco 2960 series(WS-C2960-48PST-L) switch to planet switch via sfp port,we are using cisco module in cisco side and planet module in the planet switch but the sfp port did not working..please help.....---Posted by WebUs...

Hi Folks,I must be blind but where is the implementation guide for web chat?  The overall CCX implementation guide only mentions it in passing and while socialminer is detailed as a requirement I can't see why, socialminer seems to be what the name s...

Hi all,I have one or two days data missing when any user on any workstation run the Historical Report report on UCCX, it seems like something happened and data is not available on the database for those specific days.I want to recover data for those ...

In UCCX 9.02, we've setup a couple of Email queues to test out the feature. I've found that I'm not able to edit the "TO" or "SUBJECT" fields prior to sending. I'm also not able to update or remove parts of the original email message body. Is this a ...

Hey all, I am new to this. I need help in setting up script to do the following:Customer has about 30 service centers that calls the main office for information.  I need the agents at the main office to know which service center is calling and displa...

I have a customer that is requesting the following:Have an agent make an outbound call to a location, let say the agents is in florida and call a service center in colorado.  we want the caller id and name to show as if they are calling  from the off...

Dear Team,We have UCCE 8.5 deployed with CUCM 8.5.We have a problem : Some agent logout Suddenly with error  50003they have to login again to resolve this issue.Does any one as already seen this kind of error?How and where can I see the source of thi...

I am working on an implementation of the "Callback" function for queued callers based on the Cisco sample scripts BaseLineAdvQueuing and BaseLineMesageCallback.   The function works correctly.  If my agents are all in Not Ready state and callers sele...

I am using the Session ID info in Contact Center to set a search key value and I am wondering if The Session ID in CCX ever resets or will it just keep growing? If it does reset when does it reset? Every month, year?Thank You!                  

Hi, guys:   I have a production network of CUCM 5.0 & UCCX 5.0 running well. As you know, they are so old, so I decided to buy two BE6k servers running CUCM & UCCX  9.x to replace the 5.0 system. During the replacement, I don't want migrate  the old ...