I am currently working on creating an XML file from stats in the CSQ's. Based upon what I have read, due to the file being updated quite often, I believe I have 3 choices:1) Write/overwrite to the customer directory (havent figured...
I've edited icd.aef, and when i do the system will not initiate the script (plays the sorry, experiencing problems prompt). If i change it back to the original, it works.Now, I've accidentally overwritten the original and it won't work. All of the st...
Hi,my customer is interesting to a solution that generates custom graphs, reports and dashboard about a small contact center (6 agents)I read: "... Unified Intelligence Center is also shipped co-resident with Unified Contact Center Express applicati...
Hi team, Is there any way we can insert bulk number of CTI ROUTE POINT's in Cisco Call Manager. I have seen the option for bulk insertion of phones.But i didn't get any option for creating bulk number of CTI Route Points.Can someone please help m...
Are there any downsides to using Trigger Redirects in scripts vs calling a subroutine?Example:Call comes in App1- MainMenuCaller presses option 1 for CS queue.At this point I can either call a subroutine that has the CS logic/schedule or I can do red...
Hi,Is there Cisco documentation on how often services should be restarted, or the entire cluster be restarted? The reason why I ask is that we have services running for 588 days since the deployment of our UCCX cluster. I have restarted various servi...
Does a list exist of the system prompts included with the UCCX install, or is it in the documentation? You cannot explore the file system anymore on rls 8. My system is on 8.5.1 SU02
When installing Cisco Agent Desktop (CAD) , UCCX 9.0.2.11001-24 it requires version Java 6.45. We currently have Java 7.25 which runs all of our existing applications without issue. We are seeing issues with this old version of java like peoplesoft e...
Hello there,I have installed Cisco UCCX 9.0.2 and trying to access Database option under Subsystems but unfortunately it is not listed under Subsystems menu.Snapshot is attached..Is it a licensing issue or something else has to be done?Thanks in a...
Customer has a need to dig up some values in a database, and then add them as custom SIP headers to an outbound call.I thought I could do this with UCCX, but I am unable to find any way to add custom SIP headers in UCCX.If its not possible to do so i...
I would like our agents to see the number of calls and how long those calls have been in the queue. I feel this would help them change their responses. For example, during a slow time when not many calls are coming in, the help desk agents would be a...
Got a new deployment of UCCE 9.0. First time using the web setup tool. I was able to create an instance and the components on the A side just fine using a domain user previously created. However, when trying to add an instance on the B side, I get th...
Have an issue in a UK Contact Center, recently upgraded from 7.x to 9.x.Calls are still in queue with multiple agents ready. Both Finesse and CUIC confirm, and I was able to validate this earlier, as a particular agent was attempting to transfer a c...
