Hi, I have setup my CCIE Voice lab at home and running UCCX 7. Everything was working perfectly, but now the appadmin page will not display. Is there a service I need to restart or do I need to reinstall the UCCX.Thank you
I'm trying to pass an array of values (dates) when calling a subflow and it's failing. Trying to find out if this is even a supported approach or if I have to call the subflow for each entry in the array seperately. Would appreciate any input or feed...
Hello all. I am getting ready to move UCCX 8.5 to a new host and datastore in vmware. Since moving this will re-assign a mac address, I assume my license will become invalid. Do I need to manually edit the vmware settings so that it maintains the sam...
Hi, my question is simple but I didn't find a recent solution on the forum.We have an Application with "Maximum Number of Sessions" set to 20 sessions. The customer wants to forward the calls to an external callcenter when the UCCX Application is ful...
Hi, We are upgrading from CUCM8.6.2 to 9.1 and we are wondering if that is going to affect on our UCCX 8.5 that is already integrated with CUCM8.6.2 ??Thanks ,
Hi everyoneCould you help me with some questions about Quality Manager? ThanksIs this a free software cisco will provide you if you buy the licenses to connect CCX angents to it?Does if need a especific apliance o your can install it in your own wind...
Hello, I have been researching weather or not UCCX can send inbound ACD calls as a broadcast to all available agents. I have a feeling it's not possible becuase one person would take the call while the others receive a missed call and that will show ...
Hi,We have a working PCCE but we are about to exceed the 1000 agent limit for PCCE. Is there any type of documentation on how to migrate PCCE to UCCE?Thank you
Currently we have a client that uses Contact Center Express. They broadcast calls to multiple lines by pushing the call back to CM for a Hunt List.I'm looking for some alternative ideas that might be able to move the client away from the Hunt Lists ...
Hi All,Does any know if it is possible to get the Router Call Key (RCK) and Router Call Key Day (RCKD) in two separated ECC variables ? How can it be done in the ICM scripting ?Thank you & RegardsNick
Hi teamMy client would like to implement social miner CCX 9.x but their concerns are that the server sits on the internet facing zone DMZ and the data base that house the transcript for web chat resides in the DMZ instead of the secured zone.Any sugg...
Hi there, We are trying to create a simple script, the main issue is if this script could be achieved without using agent licenses. The script is defined as follows:- Working Days from 8:00 am - 14:00 pm ----> Redirect Call to an Extension (Paramete...
Is there a way to:Option#1•1. Write sql job to remove certain “member” records or pending records because in Cisco’s Outbound option users guide clearly states, You should not no any operation in the DL_Tables. It seems like...
