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Hi All - I am facing below issue, Can you please suggest some idea to make it work.Here is the call flowIP PHONE -->  R.pattern --> SIP TRUNK --> G/W --> CVP --> ICMwhen ever i am making calls from IP Phone, calls are disconnecting and in IP Phone it...

Is there any facility in IPCC Express ( Enhanced) version for the supervisor to communicate with the agent without hearing the customer ?

Is there a way to prevent a phone from being used to dial or recieve calls unless the agent logs in successfully to our CTIOS desktop?

Is there a way to access the Cisco.GUID for a call in either UCCX application scripting or via the UCCX CTI API in UCCX 9.0?We are attempting to set CallVariables 1 to 10 in a UCCX CTI API application for a SIP call where we have the Cisco.GUID, but ...

Hi,I'm trying to get social miner to integrate with a facebook page. Social miner running 9.0(1)-36, I installed the lasest cop4 file not long ago.Once i create a facebook and feed and add it to a campaign, I just get Unknown error , Last fetch was N...

What is the best way to determine agent status at a given time.  For example if I want to determine what the agent was doing exactlty at 14:52 ?I looked at tcd and did a query on the agent DNIS. It showed me the last record prior to 14:52 at 14:51:12...

Hi,   When i am trying to open  Configuration manager in UCCE 9.0, i am getting the follwing error. Please suggest any solution to resolve this error.Thanks,Venkatesan

       I there a aux work or wrap up state for agents to prevent the next call coming to them? In Avaya bcms it was called Aux Work.Thanks,Rew

Hello I need help!I have a ucce 7.5.8 Exist a alias for one flow of EIM that if send email to alias but this is send with CC: instead of TO: this email are send to exception QUEUE. is possible to change this? thanks.