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Hello All,I'm in a bit of a jam. I've got a carrier that only supports sending either rfc2833 or plain g711u inband. I've been told from the uccx TAC that the only dtmf methods supported on uccx are a subscribe/notify model like RFC6665 ('dtmf-relay ...

Does anyone out there happen to have the v9 NFR kit and can check something out for me? Specifically I'm trying to see if anyone received a PAK for CUIC? I seem to have the PAK's for everything else but not CUIC.    

I'm trying to setup a backup location on UCCX version 7. The backup storage location and the UCCX server are seperated by a firewall.What ports are required to be opened on the firewall to allow the backups through to the backup location.Can't find a...

Good day. Client is requesting that when callers press 5 call will be routed to outside/external number 9,2114526. Any suggestions?

Hi everybody,We're using CAD 7.5.1 for UCCE 7.5.Currently an agent complait that she can not log in to the CAD due to the error of delay time out. I did a test with her account and here is what I found- CAD got stucked in the "connect to CTIOS server...

HiI have to update a CCX from 7.1 to 9.1. The problem is the scritp have a variable that point to a folder in the windows system where these records are saved. Variable = no_answer_folderType = String Value = "C:\windows\no_answer"Where can we stored...

If I want to announce a caller's position in the queue, what is the best way to accomplish that?  A subflow or right within the main script?  What would the steps look like?Thanks!

I want to enable silent monitoring-currently I can see the registry key CCMBasedSilentMonitor is set to 1,which means CM based Silent Monitoring is still enabled,can someone help me in setting up a CTIOS based silent monitroing?I  know i ve to rerun ...

Hi team,I upgraded the server UCCX 7.0 to UCCX 9.0. But I'm having issue upgrading the Agent Desktop automatically on the desktops. I'm getting an error message saying the licensing server is down. I did run the client configuration file.If I uninsta...

HiI have to update a CCX from 7.1 to 9.1. The problem is ther script for agents have many string variables that poing to Windows local archives (for example a schedule.xml for calendar). So how can we configure the variables to point to a share folde...

Hello AllI am having a web service running in an external Server which is supposed to feed data to ICM.Is it possible to invoke the webservice from App gateway using a "http request" instead of providing the usual IP Addresses.Any reference materials...

Hello ,Agent CTI desktop (version 8.5.5) show all skill group when agent press statistics button when he logged in  but later agent observed only 1 skill group showing except the default one.Agent taking calls for all skill group but someskill group ...

Dear all,I wrote a cript that plays a audio file ( .wav). That file is in correct audio format ( 64kbps, 8bit, 1 mono, 8kHz, CCITT u-law).As you can see in script, all test calls from PSTN after jumping to Run Ext. Script  are going to End node ( num...