All,Is there anyway to make calls from an Agent's phone through CCX? Right now we are only able to track inbound calls into the queue for our Agents. Not outbound calls, when they are following up with customers. Thank you, Justin Ferello T...
I'm currently testing skill-based routing between multiple skills assigned to multiple agents. My understanding is that skill-based routing can be achieved by using a method identical to my test configuration below. However, the agents are currently ...
We upgrade to CVP 8.0.1 ES15 due to the security issues. Since upgrading, when trying to set sip tracing to debug 41, it does not work. Has anyone run into this?
Hi All - I have CUCM Cluster with one Pub and 3 SUB and Pair of Agent PG.During the instalaltion i have configued one of the Agent PG (PIM) to communicate with PUB and second PG with SUB -1Suppose lets say both PUB and SUB-1 was down, In this case ho...
Running into an issue where the PIM is crashing between our ICM PG and then reconnecting within a few seconds or several minutes. TAC and Avaya are both working on the issue to figure out why we are getting NULL values that appear to crash the PIM. M...
Is there any difference in the operation (Save reports and Edit...) of the CUIC with UCCX9 compared to UCCE / CUIC?Is need additional license or UCCX license already includes the CUIC according to the PAK?
hi,i want to know te reason for why LDAP Monitor Service went down continuously in PG-A side aloneLast week when i did a health check, i found LDAP Monitor service went down. i have started manually.Again yesterday it went down, i have started it man...
Hi all. I nticed in documentation: http://docwiki.cisco.com/wiki/Precision_Routing_DocumentationAdd attributes. Click the attributes you want to add for this agent, up to a maximum of 50. But when i try to add 11th attribute to agent i receive an err...
Dear all,I got one issue here:CRS Historical Reports is unable to launch.I received the error message when I launched CRS Historical Reports on Agent's PC. (Please refer to the attachment IPCC error.bmp)The "Uncheck the Use a proxy server for your LA...
Any reason why CED wouldn't be showing in RCD or TCD? Have some records that show it, some don't. I made several test calls today and all the values were NULL. Still on ICM 7.5.10/CVP 7.X and using a GD/CED node. Thanks
Greetings,I am using the Create URL Document step in order to do an http get then have that output put in to an xml file to browse. What I need to do is to send the account number with the URL step..i.e. docname = Create URL Docu...
Just deployed a new UCCE/CVP 9X system. Not using CUIC at the moment. Customer is looking at 2 specific tables (they're comparing it to an old system they had (ICM/IPIVR 5X) that had data on it. Agent_Skill_Group_Half_Hour and Termination_Call_Detail...
Hello,I am running UCCX 8.5.1.11003-32 (ES03-143). We have multi-line setttings. Users have 1 ACD line and 1 personal line. When an Agent A makes or receives calls using Personal Line to Agent B on their ACD line, Agent A's CAD Timer starts but remai...
