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Resolved! A doubt with a script in CCX 9

Hi I have a script wich a user can place a call to a DN, hear a prompt asking for leave a message to be recorded and after finish press #.Question is script is running all properly but i can not reach where is leaving message recorded.This is the scr...

All agents become not ready Suddenly

Does any one know what could be the reason why all the agents suddenly become not ready ?-Agents state after ring no answer set to : Ready-Automatic work and wrap up time disabled.-No skills,resource group based queue and circular call distribution.-...

Resolved! Prioritising Some numbers on queue

hi peoplewe are running call center and using call manager 8.5 with UCCX 8.5, we have some critical customers who want to attend there without waiting in the queue, please help me out and give me good suggestion to prioritize some numbers so they wou...

Resolved! character <enter> in script

Hi,I am developing a CCX 8.5 premium script and  I need to add a "new line" character in a string variable and  then to save this info inside a xlm file but so far i have not  made it. I have tried with \n\r but not, whole string value stays in the s...

CAD error

I have a prodcution contact center, everything runnning well but on thing. When I use cisco agent desktop, the "show/hide contact managemnt" button doesn't work. That is to say, before and after I click this button, the screen is same, the contact co...

mingl by • Level 1
  • 482 Views
  • 1 replies
  • 0 Helpful votes

Resolved! UCCX 8.0 HA Deployment Type

All,I am testing UCCX 8.0 PRE HA and have the following questions about HA deployment Type.Before UCCX 8.0, UCCX only supports HA on the same Campus LAN, i.e. two servers should be in the same subnet. UCCX 8 now supports HA over WAN. From UCCX 8.0 SR...

wenqianyu by • Level 3
  • 3508 Views
  • 7 replies
  • 0 Helpful votes

Resolved! Abandoned Call Rings on Agent Phone

Hello,I have a strange situation reported by a supervisor that, abandoned call keep rings on agent phones and when one of the agents answers the call she hears busy tone.To reproduce this issue, we made some test calls and hung up the call just befor...

Adjusting abandoned call timer

I have a customer that wants to see abandoned calls in the reports only if someone disconnects after 20 seconds.  Whether it is at the Application level or the CSQ level.  I think the default is set to 10 seconds?  Not sure if there is some place I c...

cmbomba by • Level 1
  • 3747 Views
  • 4 replies
  • 0 Helpful votes

Csd

Hi guys, We are experincing this problem with one of our supervisor if she logs in into one of our test with CSD it does not load her agents. But if she login into her own machine or any other, everything  works fine . We thought it was a Java issue ...

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