Contact Center

Hi,I am on a lab SPRAWLER system version 9.0 with IP IVR and System PG configured.I have a very basic script, initially with Select, to chose an agent. This part works, if the agent is available the call goes straight to the agent.If agent is not ava...

Old emails are not clearing up after deleting them directly from exchange folder.  Showing up in CSD. Any help will appreciated.Thanks.         

Hi All,my UCCE lab environment is composed by:SideA: 1 Virtual Machine with Sprawler and CVP (labonly installation) coresidentSideB: 1 Virtual Machine with Sprawler and CVP (labonly installation) coresidentUCCE: version 9.0.3CVP: version 9.0.1CAD/CSD...

Hi Team,One of the Agent is not able to login , getting error :"The line is restricted, can not login" Please see the screenshotI've already associated his phone on End user page.Any idea why is he getting this error .Cisco Unified CCX Administration...

Hello,We are noticing that agents are appearing and disappearing from Supervisor Desktop for all supervisors.  Tried to uninstall/reinstall software with admin rights.  Status bar shows in serviceExtact version - System version: 9.0.2.11001-24If anyo...

Hi,I need to write variable values into csv file and then upload it to ftp/sftp. I have UCCX 8.5 (SU1) Enhanced.            This is how i am tryig to do but no success in uploading file.Is it possible with the version i have ?If not then can you kind...

                   Dear friends,i am trying  to installt calabrio in my lab and i am facing the attached issue.Although i have given all the roles and access to the Db user.Error and post install logs are attached.Please suggest how iths can be resol...

Hello,I am trying to migrate from hard phones to using IP Communicator in in my contact center. We are running UCCE 7.X, CTI Agent Desktop 7.5 and IP CIPC 7.0.5.0The communicator registers with the call manager, can even make and receive calls. Howev...

Just a question, is Call Studio a requirement to be able to utilize courtesy callback for CVP? I have a customer using only micro-apps and didn't purchase Call Studio but they might be potentially looking at some sort of callback solutions. Hence, th...

Hi,I am using UCCX 8.5. It is currently running on a Linux Virtual Machine. I need to migrate my UCCX system from this Virtual Machine to a Physical Server.Whether it is possible to migrate from VM to Physical Machine. if yes, please help me with the...

Hi,  We are using Cisco Outbound Option 8.5. We wanted to delete a certain list of numbers (if found) from Do Not Call list daily overnight. Is it possible to write some script and schedule it overnight in Cisco Outbound Option?Thanks,Palani Shanmuga...