Contact Center

Hey all, I am new to this. I need help in setting up script to do the following:Customer has about 30 service centers that calls the main office for information.  I need the agents at the main office to know which service center is calling and displa...

I have a customer that is requesting the following:Have an agent make an outbound call to a location, let say the agents is in florida and call a service center in colorado.  we want the caller id and name to show as if they are calling  from the off...

Dear Team,We have UCCE 8.5 deployed with CUCM 8.5.We have a problem : Some agent logout Suddenly with error  50003they have to login again to resolve this issue.Does any one as already seen this kind of error?How and where can I see the source of thi...

I am working on an implementation of the "Callback" function for queued callers based on the Cisco sample scripts BaseLineAdvQueuing and BaseLineMesageCallback.   The function works correctly.  If my agents are all in Not Ready state and callers sele...

I am using the Session ID info in Contact Center to set a search key value and I am wondering if The Session ID in CCX ever resets or will it just keep growing? If it does reset when does it reset? Every month, year?Thank You!                  

Hi, guys:   I have a production network of CUCM 5.0 & UCCX 5.0 running well. As you know, they are so old, so I decided to buy two BE6k servers running CUCM & UCCX  9.x to replace the 5.0 system. During the replacement, I don't want migrate  the old ...

Hi all.I had strange issue: CCEadmin web admin page do not display any login boxes. Just blue screen. Tried Firefox and IE browsers. Remote and local login. DNSname/ip address in URL.UCCE 9.0 Everything worked fine couple days ago. Any help apprecia...

for example there is standart script to create and to listen wav promptsbut this prompts NOT appears in promtp managment and in default directoryor how to  change directory setting to put new prompts to that default directory

Hi all,I've been working with the ICM/UCCE product for a number of years and never found a way to restrict a user to be able to access just one script (through ISE/SE).  I know we can use a combination of feature control sets and quick edit but this ...

We will soon be implementing UCCX and will be using Cisco Agent Desktop as the client on Agent's Windows 7 PCs. We'd also like to implement Jabber for these Agents, so that they can click-to-call contacts from Active Directory and Outlook, as well as...

Hi All,Instead of using the standard Longest Available Agent (LAA) time, is it possible to create custom selection rule that will be able to determine when was the last time the agent handled a call (inbound/outbound) and select the longest time base...