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hi in this case, can you helpi'm intelling AQM version 9sr4, and the AQM recording and evaluation is work, but the reporting on web page on manager and evaluador, no gererate de report request. when the evaluardor wan generate the report, the AQM dis...

I have a customer that wants to see abandoned calls in the reports only if someone disconnects after 20 seconds.  Whether it is at the Application level or the CSQ level.  I think the default is set to 10 seconds?  Not sure if there is some place I c...

Hi guys, We are experincing this problem with one of our supervisor if she logs in into one of our test with CSD it does not load her agents. But if she login into her own machine or any other, everything  works fine . We thought it was a Java issue ...

I have found a script and feel comforatble incorporating it into my existing script to read a holiday.xml file which will reside on the ccx server which according to the documentation that I have found should be placed in the  /var/temp directory on ...

The setup is ICM 8.5.4..Would like to know if there is any logs like an eventviewer from where we can audit  all the configuration changes which were made on icm.The changes include script changes and other setup changes.

                Hi Guys, My Customer complain that there are any Agent Ready, but, any calls are statying stuck in the queue. I read the documentation about the Cisco Site and the forum below, but, not is clear for me.http://www.cisco.com/en/US/docs/...

Hi People,Does anyone know how to ignore the dollar sign in a table name during a db read operation. I performed a db read with the statement 'Select * from [CIC$Table]' but i get the error message 'Sql statement variable not defined: Table]'.Any hel...

In ICM Outbound Dialer.Call is hitting Cti tool kit once i accept the call .call get disappeared.Do i want to check in ICM or VG.Pls help Regards,KJ   

Hi all,Will I have the Enterprise Service and Enterprise Skill Group reports if my ICM routing is based on Peripheral Service / Skill Group?Will I have the Peripheral Service / Skill Group reports if my ICM routing is based on Enterprise Service and ...

Hi, I installed the Packaged CCE and I am trying to configure a basic CVP routing script. I want to use the Run Ext. Script ICM node but before that I have to set some variables - user.microapp.xyz. The problem I am facing is that the Set Variable st...

Hi If the same caller calls within XX hours after talking to an agent and if the same agent is available call should be routed to the same agent as before based on ANIcan we do this with UCCX ?PW

Hi One of custome need to implement following requirement using UCCX, please tell me is this possible with UCCX If the same incoming calls comes withing selected time period, call should be routed to same Agent who asnwered the previous call, is this...