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Hi,I'm trying to get social miner to integrate with a facebook page. Social miner running 9.0(1)-36, I installed the lasest cop4 file not long ago.Once i create a facebook and feed and add it to a campaign, I just get Unknown error , Last fetch was N...

What is the best way to determine agent status at a given time.  For example if I want to determine what the agent was doing exactlty at 14:52 ?I looked at tcd and did a query on the agent DNIS. It showed me the last record prior to 14:52 at 14:51:12...

Hi,   When i am trying to open  Configuration manager in UCCE 9.0, i am getting the follwing error. Please suggest any solution to resolve this error.Thanks,Venkatesan

       I there a aux work or wrap up state for agents to prevent the next call coming to them? In Avaya bcms it was called Aux Work.Thanks,Rew

Hello I need help!I have a ucce 7.5.8 Exist a alias for one flow of EIM that if send email to alias but this is send with CC: instead of TO: this email are send to exception QUEUE. is possible to change this? thanks.

I have many queues and two of them show one call in each of the queues on the supervisor desktop. However there is not any call in the queue. How do I clear theses calls/stats on the supervisor desktop for the end user so it does not show bogus calls...

Dear All - I need calrification of creating CUCM PIM, let says i have CUCM cluster with 1 - PUB and 3 - SUB and two CVP and i have created Generic PG.During  installation of PG can i create 4 CUCM PIM which is pointing 1- PUB and 3 - SUB  on both sid...

Hi All,In the current setup, I am using Voice gateway AS5400XM Universal Gateway(IOS 12.2.24 T8) with UCCE 7.2.7, IPIVR 5, SCCP Dialer & CUCM 6.1.I am looking for a suitable VG IOS for AS5400XM to work on both current setup as well as new setup(UCCE ...

  HelloWhen I try to enter the SMTP Server IP address in CDA I get the error CDAUI2000 An error has occurred. Contact technical support.Anyone had this error before or can give me a hint.I already restarted the engine service with no success.RegardsP...

Using UCCX 9.0.2-10000 in the lab.  Attempting to set up demo for customer for next week.I have the outbound dialer set up, but it's not attempting to make a call (never hits the gateway).  In pulling the MIVR logs, I'm seeing something strange (see ...

In a "call back" application I get the error "Contact id:29877, Contact is inactive when getting channel"  The script works in everyother reqard.I can use the Reactive Script to check that all is being acomplished, including gettiing the call back nu...

                   I`ve asked this question in UCCX but we may need to use UCCE for various reasons, can anyone point to a design guide or statement on any limitation of where you can place an external database for searching, data retrieval- RTD dela...