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I have a customer that wants to see abandoned calls in the reports only if someone disconnects after 20 seconds.  Whether it is at the Application level or the CSQ level.  I think the default is set to 10 seconds?  Not sure if there is some place I c...

cmbomba by Level 1
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  • 4 replies
  • 0 Helpful votes

Csd

Hi guys, We are experincing this problem with one of our supervisor if she logs in into one of our test with CSD it does not load her agents. But if she login into her own machine or any other, everything  works fine . We thought it was a Java issue ...

HiSomeone knows, How to configure into the script ICM a node to dial a number or extension? In theory with a label node, but how to make the configurationThanks

I have found a script and feel comforatble incorporating it into my existing script to read a holiday.xml file which will reside on the ccx server which according to the documentation that I have found should be placed in the  /var/temp directory on ...

Hi all,Will I have the Enterprise Service and Enterprise Skill Group reports if my ICM routing is based on Peripheral Service / Skill Group?Will I have the Peripheral Service / Skill Group reports if my ICM routing is based on Enterprise Service and ...

Hi AllI am having an issue where it does not seem like the oldest call in the system is being routed to the next available agent. I have a bunch of queues 2 of them have calls waiting longer then 10 mins, I have another queue where calls have only be...

shawneec1 by Level 1
  • 5718 Views
  • 17 replies
  • 0 Helpful votes

Hi One of custome need to implement following requirement using UCCX, please tell me is this possible with UCCX If the same incoming calls comes withing selected time period, call should be routed to same Agent who asnwered the previous call, is this...

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