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  SQL is utilizing the maximum memory thus we are receiving the alarms from the Rogger, however, the alarms are generated by SQL and not really related to ICM. Restarting the SQL services will resolve the issue but again after 2-3 days we will see th...

Hello Everyone,We would like to migrate our UCCE 8.5 on MCS Servers to UCCE 9.0 on ESXI.We would like to install UCCE 8.5 on ESXI first, import the database from existing environement to new servers and upgrade it to 9.0.So our challange is, SQL Serv...

Hello,I'm implementing CIM version 9.0.1 with UCCE integration and applied SSL for POP3 (port 995) and SMTP (port 587 with SMTP authentication), now POP3 with SSL is working but the SMTP with SSL is fail to deliver e-mail. There are an error in dx lo...

    So in an installation in which there is an existing DID number passing four digits to CUCM,  we want to redirect to a UCCX Trigger.  Would it be best to just find the DN and call foward to a seperate Trigger DN, or to add the full DID number as a...

Hi all,Need to know is there any way i can know how many calls are in realtime with the dialer to determine the impact of restarting the dialer service.Will Campaign manager will mark those records which are under process  without callresult status a...

   I am involved in a UCCX implemetation which obviously includes CUIC, i need to create a couple of new reports for my customer. I have learned quit quickly that this is completey different to CUIC UCCE Premium, and i believe that things sucah as re...

When attempting to save an existing report into another folder under a different name or Creating a report based on an existing Report Definition, I am able to press the SaveAs button and the browser indicates the Report is "Saving", but upon refresh...

Hi,I would like to know if there is a maximum retention of AQM and QM recordings even if they are in a storage attached. One of our client require a 3 years call retention of QM and im attaching a hitachi storage to my solution directly attached to t...

Hi allI have an existing script called Finance which sends calls to a Finance CSQ.  I need to set up another script (Suppliers) which sends calls to the same CSQ.  However, I want all the Finance calls to be answered before the Suppliers calls.  Can ...

I'm hoping to get a better understanding about how to call a simple XML file from the document repository on UCCX version 9.0.2.I have the following for an XML file:<?xml version="1.0" encoding="ISO-8859-1" ?> <IVRSTATE><SYSVAR><wm>01</wm> <pm>02</pm...

Hi All!I'm trying to setup the agent queue priority for agents that are in several queues.      Example below. The list is the order they should get calls reguardless of hold time.  our version is 7.0.1Agent Ainternal (10)ETF (8)Service (7)Agent BETF...

According to Reporting guide"calls that encounter an error condition or are sent to non-monitored devices (using the label node) within the Service Level threshold do not affect the Service Level"It does not appear to be so in ICM 7.5/CUIS.  It looks...

I installed SocialMiner 9.0(1), and created a Twitter Stream Feed. It went in, but of course after awhile the red X saying it failed authorization. The manuals reference a "Save and Reauthorize" button on the feed page, but the only buttons I have ar...