Hello everyone, I've recently modified my customer's voice only UCCX deployment to add support for e-mail tasks. My customer has prepared about sixty e-mail templates that they would like to be available to the e-mail enabled agents.The templates are...
HiWe have a CCX 7.0(2) system that was recently rebuilt after a hardware failure.The system seems to be working ok,I was checking through the System -> Control Centre -> Cisco Unified CCX Engine and noticed that the Subsystem Manager was reporting th...
So, having selected two NTP servers during the UCCX Install process, one is not reachable or is not working. The other is fine. How to remove or change the defective NTP IP address? Looking through UTILS, Show and Set on the UCCX CLI, does not ...
If I have a skill group name and say the name has changed due to department name being changed. I could do ita few ways:Option: 1I could update the sameskill group in Skill goup explorer and it would automotically update the scripts and agent having ...
Is there any way to open one of the tar files from an 8.5.1 UCCX backup? I only need to retrieve a single script and really dont want to have to setup an entire server and cucm and then restore (hopefully) just to get a single script
I'm having an issue whenever one of our employee's conferences in an external translator, as soon as they bridge the customer into the call with the translator QM stops recording. I can hear the intial conversation with the customer, and then the em...
Can you give an end user access to only certain parts of UCCX, such as the ability to change scripts and settings within the application set up? I am using UCCX 8.02 SU4Thanks.
Hi Folks,Last month, I had encountered this incident "Another supervisor just logged in with the sameID you are logged in with" when I launched the CSD. When I looked at other supervisors account of the same team we were just the two of us. We are us...
We have a customers who has had a system installed and has now decided to rationalise their Skill groups. They have been running skill group reports for about 6 months. I want to understand from a CUIC Reporting perspctive, what would be the implicat...
I'm trying to build an AA for a toll free line for my company. We have Unity and UCCX available. I'm familiar with Unity AA for building simple menus and transferring callers. My need for this number goes a little deeper than simple menus. After ...
running 8.5 across the board (Unity, CUCM, UCCX). When configuring a report using the UCCX Historical Reporting tool, I noticed that under the parameter setting (available) there are agents listed that are no longer configured in CUCM or UCCX. Whe...
Hi Guys,About the Services UCCX in Control Center, except: Cisco Unified CCX Engine, Cisco Unified CCX Database service (many criticals). Are There anothers services considered many critical to UCCX work? System Services Cisco Unified CCX SNMP Java ...
Hi All,In TCD what is the common field between an original inbound call and a transferred one by the agent.Agent ID is not displayed in transferred call field.Regards,
