HI, I was pulling a stock monthly report and some of the moths are duplicated , but with different data. What could cause this to happen.Thank you for any help.
HiHow can I lower the volume of the tone played to an agent that alert him that he is being monitored by a supervisor? The tone plays every few seconds and is too loud almost overcoming the conversation.We are using Call Manager based silent monitori...
Good Day. For what reasons Java classes can not be displayed in Cisco Unified CCX Editor? Iv'e uploaded fev Java Classes in UCCX "Document Manager\default\classpatch\", and they dont appear in CCX Editor as variable type.Are there specific instructio...
Some agents sometimes getting error message " Requested operation failed" when they transfer the call via CAD 8.5 (2a) . system is connected UCCE 8.5. Does any one know about this issue,,, or what logs to check whether call is transfered or not...? ...
I'm developing a phone tree with a get digit string step that can accept a variable length of digits. In the get digit string step I want the step to not retry if the user has entered some digits but not hit a confirmation trigger (max digits, termi...
The Enhanced Verson has some ability to do recording. What are its limitations and how do we compare it to the WorkforceManagement and Compliance Recording available with a Premimum License?
Hi all,Has anyone ever integrated Cisco UCCX 8.5 with a ticketing system called Service Now (http://www.servicenow.com/)I have a customer who is now using this system and would like to integrate UCCX 8.5 for screen pops etc.CheersDarren ...
The TCD records of Parent do not show RoutID, ServiceSkillTargetID filed for calls routed by Child ucce. The Calltype ID filed shows "-1" for all such records. The dbo Service Table in parent is correctly populated and contains all...
Hello,We're at UCCX v8.0(2) SU2, and preparing to upgrade. Our plan was to go to v8.5 SU4, but I see 9.0(2) is out. I've read the release notes, and checked the SRND and compability matrix. It looks like with our hardware and CUCM environment we c...
Hi,I've a query on CAD with UCCE that somebody may be able to help with. The not ready timer (displayed across the bottom of the desktop) is not reset when an agent moves from one not ready code straight to another. This is different to the behaviour...
Good afternoon everyone. I forgot to place a credit card expiration date check process in my script... My script works like this... 1. A customer manually enter his/her credit card expiration date 2. Outcome is MM/YYYY 3. I need to pl...
Hello,I need some help on that problem.I created a special script I want to use as the default script in my application. When I use this special script as the main script, everything is fine.But when I use this special script as the "default script" ...
