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Dear all,I got one issue here:CRS Historical Reports is unable to launch.I received the error message when I launched CRS Historical Reports on Agent's PC. (Please refer to the attachment IPCC error.bmp)The "Uncheck the Use a proxy server for your LA...

Any reason why CED wouldn't be showing in RCD or TCD? Have some records that show it, some don't. I made several test calls today and all the values were NULL. Still on ICM 7.5.10/CVP 7.X  and using a GD/CED node. Thanks

                   Greetings,I am using the Create URL Document step in order to do an http get then have that output put in to an xml file to browse.  What I need to do is to send the account number with the URL step..i.e.  docname = Create URL Docu...

Just deployed a new UCCE/CVP 9X system. Not using CUIC at the moment. Customer is looking at 2 specific tables (they're comparing it to an old system they had (ICM/IPIVR 5X) that had data on it. Agent_Skill_Group_Half_Hour and Termination_Call_Detail...

I realised an anomaly which occurred in the system whereby we still have abandoned calls even when the phone is not ringing. Most of them are coming from general line e.g 1234. Could it be because it takes too long for the call from general line 1234...

i am ccna certified by gt-infotech , i want to go for ccna international how to apply for it---Posted by WebUser Radhu Naithani from Cisco Support Community App

Hi all, hope all doing well !!I am running a duplexed UCCE 7.5.8 with CAD 7.5.8. I am experiencing an issue with CAD where CAD supervisor is trying to pull up agent ACD state logs (see picture) and it takes longer than normal to populate the data and...

Hello,I'm following this thread: https://supportforums.cisco.com/thread/2176576 and Anthony's instructions, trying to route calls to voicemail during Holidays.Here is my current script, instead of calling another script I've just included the holiday...