Contact Center

Hai ,After installing UCCE 9.0.1 when trying to access through GUI I get the following error .So inorder to login to the system what should i do.I installed Win2k8 ,Sql Server2k8 and ICM/CCE/CCH installer .Done all steps as provided in documentation....

Hi there,I have CAD and CSD installed on my PC.include me there 3 CAD that already login.when agent 1 and 2 make call, i'am as the supervisor cannot press the button silent monitoring.the button is there but it's greyed out.the other function like in...

Is it possible to place Cisco Interaction Manager in finesse desktop container as a gadget?As I have tried to do that but CIM login interface is not displayed on finesse desktop, instead I am getting white display'

Hi All,I tried to configure remote monitoring in CUCCX, but I could not because I have enhanced license. When I Opened the Supervisor desktop I found a button for voice monitoring, but I could not use it. My question is: can I use voice monitoring wi...

Good morning,I had a request to provide the business with a report that contains the average queue time for some CSQs. We are using UCCX 9.0.2, with Historical Reporting. The report that I found is "Contact Service Queue Activity" which shows me the ...

Hello,I've been looking through the ga_awdb and ga_hds databases for a way of knowing who assigned or removed a SkillGroupSkillTargetID to/from an agent, but haven't been able to find a table with this information.Is there a way of getting this infor...

Hi GuysIs possible to obtain a reduced view of the supervisor for only agents status, calls answered and queue in real time?This is for the client need to monitoring.TIACristian

someone can tell me if i use Unified Mobile Agent can i get the record

Hi,I started a new position and am learning CUIC now. I heard the server our CUIC is on is unable to send emails for whatever reason,When I create da schedule to push a test report, I was given a failure icon but no reason. Does anyone have insight o...

Hello,I'm trying to implement this correctly and not having any luck. When 92929292 is returned to the ingress on having the 'critical_error.wav' file played back.I'm probably missing something silly. But I see it come back to the igw and match the d...

Hi all,A client wants a simple contact center solution with 5 agents for now and 40 total agents in coming year. So i think UCCX is appropriate. There is one thing that is confusing me, 1) When a user will call, first time the agent will input that d...

Hello,Does anyone found documents about Managed services with UCCx.I explain:1. There is a UCCx.2. There is a CUCM3. There are Customer or Groups A, B, C, D who are independents. 4. Customer A need a Call Center that is différent from B, C and D.How ...