hello..need help, i have ccx 9.0.2 but affter the upgrade from ccx 8.5, the Webservices is down, no start never.. that cause the ccx is in partial service. see the attach
Hello,We developed a CTI bar based on Cisco's ActiveX (in vb.NET).We are inspired by the sample "CTI Toolkit AgentDesktop" We developed this bar in version 7.2.We just pass it in 8.5 (ActiveX update)Everything works properly except one small detail o...
Hi all, I am trying to use HTTP trigger to trigger an Application which contain sample script provided in UCCX scripting guide but when put any value in the name variable it doesn't trigger the script and got the error on welcome.html page while it s...
Hi ,I am going to upgrade CVP 8.0 to CVP 9.0 (Tech refresh) with different Ip address and Hostname.Can i export the back up from CVP 8.0 ops console and restore the back up on CVP 9.0 ?Is this possible to do soSinces we have a different Ip address, w...
Hi Gurus,We have Cisco call manager 8.6 and UCCX 8.5. For some reason we have changed the agent last name not the user ID. Now after that, Hitorical report shows both the old name and new names.Can any body help to solve this issue.BR
HI Team.we need to configuring IP SLA in cisco 3925 router with c3900-universalk9-mz.SPA.151-4.M4.bin ios. For Monitoring purpose. Earlier we have used the rtr command for the same. Now we are going with new Cisco 3925 router. with the above mentione...
Hello team!!I have a UCCX 9 with Resource Selecion criteria as Most Skilled, and I have a question:When there are more than one "Ready" agent, and this agents have the same competence level, at which agent will be routed the call?Thank you
Hi,We have a UCCE solution with ICM+CVP+CUSP+CUCM all of v8.5. Customer has a requirment wherein a ringback should be heard before the welcome prompts are played. I tried using the progress_ind messages on the gateway but to no success
Hii,I am trying to install Put with UCCX 7.0(2)-ES3.I have this Error : (The current locale is different from the default locale-Unified States (English), Set the Locale to the default option before you start the backup)!!Any feedb...
When I log in as a supervisor, I get this view of the desktop agents that I can download:If I log in as an administrator, I get this view of the desktop agents that I can download:Why can't supervisors see the separate desktop and supervisor .msi fil...
Customer is facing this problem again and again . LCP and RCP ports needs to be disassociate and associate.Is there any way we can automate if we know the ports so that only one script can be run and finish the task instead of doing one by one. ...
Hi,I am trying to setup ucce 9.x lab as a Sprawler meachine. But when I try to run the UCCE Web admin page, I need to selct a deployment model. It doesn't let me select anything other than PCCE Lab only, which will cut down the configuration options ...
HI CCX script experts!My customer have CCX on version 8.5.1 latest patch!Their using an application script which acts like an IVR where their using a menu so you can press 1 to get to sales press 2 to export etc.If pressing 1 for Sales the script do ...
Hello all,I'm planning to start the CCIE collaboration journey.I was wondering what demo license are available for using CCX. Only 30 days for express feature?thankslorenz
