Hi,Is there a way to get the sessionID of the UCCX call in VXML. I want to use it from Nuance VXML. It think it should be something like: sesssion.connection.sessionid , but I don't find the right format.Thank you,Daniel
Hello,I need to know if it is possible to play more than one wav file inside on menu only (the prompt tab can define more than one P[wav.wav]) like P[1.wav + 2.wav+etc..]? is it possible or i need to find a software to combine all the wav files into ...
I am using Precision Queue for all call routing. For an example I have attributes English, Spanish and Sales.I want to route thecall coming on particular option to an agent with attribute valuesSpanish> 5 and Sales == true, then if no agents are ava...
Hello,Are there any options for reporting prompt selection stats (how many callers press 0 for operator, etc) in UCCX. When the AA sits in Unity I can run CH reports to pull this information. I was wondering if I could do the same for an AA in UCC...
I got a client who is using BE6K running UCCX(9.0) enhanced temporary license, which is expired 20 days ago, however the ivr still works. How is that possible?Thanks
Hello Gentlemen,I was just wondering if its even possible to build a customer satisfaction servey using uccx. Scenario : once an agent finishes a call with a customer, he/she can transfer to a number, this # exists on uccx as a trigger, and goes thro...
Hey Guys,I am trying to do is to create seperate subfolder (say PT, IT, FR in prompt management under US-en) and then from ICM script will pass path to IPIVR script. These subfolder will contain that language wave file.Can you suggest me best way to ...
Can you somoone please explain pg services funcsionality ?EX: jtapi provide communication with cucm,I want to know all of the functionality about PGeagtpimpgagentmdsprocopcctictios
I have UCCX 8.5.1, I have noticed that under my real time reporting...resource Cisco unified contact center express stats, I have a couple of users that are in a not ready status and have been for quite a long time. These users have since been remove...
As part of a project we have going on, I am attempting to extract the session ID from a phone call and store it in a variable. What I have done is use a "Get Contact Info" step and using the "Session" field. However, the info I'm getting from this ...
•1. Can we integrate SIP Dialer with Microsoft Dynamics CRM 2011 (Online) or not.•2. If Yes then is there any API available for SIP Dialer the integration with MS Dynamics CRM 2011 (Online)SIVANESAN R
when I try to do a reactive script debug i get the following errorwhen i try to debug a script, i get:"Engine hostname list is empty. Check the LDAP for enabled CRS Engines" please let me know how to resolve this
Are there conditions under which an agent can receive calls when they are on their Agent Line? I have an agent who says she frequently receives calls while she is talking on her Agent Line and the call will then RONA.
