Contact Center

Is there a way of testing your flow of the script before you set it to go live, i have validated it but i want to make sure the prompts etc are in the right placeThank youCecilia

   I have installed QM 8.5 but users and not synchronized automatically.

Hi to all,Need some pointers to do the following:Have 1 server in production running uccx 7.0 (1)express. Have built a second server running uccx 9.0.I need to migrate everything from the prod server to the new one.Can i backup and restore to the new...

      HiWe ave a requirement from customer so that they should stop recording of call from CAD on customer demand.we have AQM 8.5.2 ,UCCX 8.5.2 Su2 and cucm.we have configured desktop recording in AQM for all call .Now the customer requirement is tha...

Can one can configure UCCX and Compliance Recording to provide the option to the caller to turn off Recording for their particular call? I had the thought to present the caller with the option in the initial prompt and move the caller to another queu...

Hi All,I am installing AQM 8.5, while selecting the recording file storage location when i select the external location i am facing the error of the bad username and password, but i am logging on the machine with the same credentials. Then i tried to...

                   Hi,                                 I have an agent that is getting calls while she is still in wrap up mode is this normal ?

Hi ,Our customer needs to play a propmt continuosly , until the call is disconnected by the calling party , Please advicea IPIVR script to  satisfy  this requirement ,ThanksPW

Hi CCX Script Experts,  CCX 9.0(2) Cisco QM 9.0   I want to just make sure there is a way on CCX scripting a step to record calls somehow.   Basically I want the IVR port to initiate a conference between Caller A (Original calling phone) and Caller B...

Hello,We have to move CCX server cluster  to different network, and integrate to a different Call Manager Cluster.CCX Version is 8.0 and new CM Cluster is 8.5, does any one had done this previously. All agents will be moved to the new network.First o...

With ACE being phased out, will there be a change in CVP support for third-party load balancers such as F5 and Citrix?  Or will CSS be the only supported platform?

HIi'm install AQM 9.0.1, that's integrate wich UCCX 8.5SU4, but affter the install, the database no sychronize with UCCX, i'm try and then the flowing error see the attacnthe AQM/WFM no see the agents and team on UCCX.please help.thanks