Contact Center

Hello,Is it possible to have an ICM system that operate more than 1 contact center?In other words, each customer should be able to:- add their own agents without having access to agent list from other customers- see their own scripts- run their own r...

Hello,We have upgraded UCCE to version 9.0I have downloaded ISE from the AW but it is not working, I get the message : Error: Cannot communicate with Web ServerWhat additional configuration should I do? Any logs that I can check to locate the problem...

Hello,I have recently upgraded UCCE system from version 8.0 to v9.0A week later (Today), an incident occurred twice a day:At a certain time, all calls (with all the agents) got disconnected. The message Call Ended displayed at CTIOS desktop.Then the ...

Hi Guys,In the last June 14 we had many calls abandoned after the user wait in the queue without be answered. In this situation I verified that there are Agent in status Ready, but, the calls not was transfered for Agent. I Believe that the user turn...

Hi all,Is it possible for the supervisor to import contacts to a campaign defined in UCCX 8.5Su3. If so, how?I tried to do with associating the relevant CSQs to the supervisor's team, however the CCX admin under the supervisor login doesn't show the ...

Hello Team,I just wanted to clarify a point. First of all, is it possible to convert a IP IVR system into UCCX platforma as they use the same software. What are the steps to do the migration. Does the customer, should order a complete new system?Kind...

Hi All.I am configuring outbound(preview) campaigns on UCCX 8.5SU3. Once the campain is done, is there any defult report in which I can see the status of each contact of the campaign such as successful, not dialed yet, invalid number etc?Many thanks ...

I am interested in finding calls that lasted less than 3s as a result of agent hanging up on customer.  Should be I looking at tcd and how can I determine if the customer hung up or agent hung up ?

Hi AllWhen browse to DRS GUI, no new devices, schedules, or status are be viewed from DRF console but both DRF Master/Local are running. It is standalone server. Version - 8.0.2.10000-41Any solution?

After months of searching for someone with CCNA certification, I still haven't found a(n) good/effective way to reach out and hire someone....any recommendations?