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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Looking for clarification on CAD installation with SQL Data Store. The CAD Installation Guide states "It is required that your system include a separate SQL Server instance that hosts the CAD base services (on both servers in a replicated system). Th...

malhaque by Cisco Employee
  • 1 replies
  • 0 Helpful votes

                   Hi all,An issue occurred that shrinked the HDS database size and a great amount of data was lost on 25/01/2013.However, we still have the database daily backup that we can use to recuperate the data.I can't now drop the database an...

saharhanna by Beginner
  • 3 replies
  • 0 Helpful votes

I am on UCCX 8.5. I am looking for alternative methods to present the CSQ ID to the agents phone; physical or soft.Currently, I capture the CSQ ID in a variable in the scripts and present that data to CAD. However, not all agents use CAD maximized. T...

DN of Agent deleted in error; recreated DN can not add to Agent as IPCC; log into UCCX it shows Agent no Inactive.  How best to get this agent back as an active Agent?           

DrVoIP by Beginner
  • 1 replies
  • 0 Helpful votes

Hello All,This past Sunday we updated our UCCX servers from:                              to      yesterday when we opened for the day, our Wallboard that uses the 2 Tables in "db_cra" wereshowing all...

                   Issue: Websites are cached to the agent when it first loads them.  Everytime I load a page that has dynamic data, it loads the cached page first and doesn't update until my 5 second refresh interval.I'd like the agent to retrieve t...

I have a UCCX 8.0 (2) Installed.Users here have limited access via proxy. Now everytime i try to run the CAD or CSD, i get the error: "unable to download file" Could not open request. It seems to want to install or check for an update.The work around...