Hi ,We are running UCCE 8.5.1 , and we have encountered a problem with wrap-up data ,The total calls handled yesterday was 3449 but the Wrap up report shows only 2941can you please advice on how to overcome this issue ?ThanksPurna
in icm 8.0 i config the PG type is PG Peneric type in configuration manager and config the CM and VRU pimthen i should choose which one type to install the PG...?i add the callmanager and VRU in PG1 but not working..
Hi Guys,I don´t have practice with creating script uccx and appreciate who can help me. I did the xml file, and verify any models script about holiday in this discussion forum. Now, I need to do call subflow with the script that is working. I am atta...
we have created a script with VM in queue and play back. Once the agent plays back their VM that has been delivered to them, we want them to be able to "save " or "forward" the vm over to unity. We have created the routing rule that delivers the ca...
I'm having trouble trying to figure out the best way to route calls to agents from a caller input, then send to a higher skilled agent based on that input. For example:Prompt: For Customer Service press 1, for Warranty, Press 2, for All other inquiri...
Hi all!My client use CRS version 4.0(5)Yesterday one server has some problem. So we have to re-install IP IVR at the same Server(MCS Server)but we have no S/W CD...How can I get IVR 4.0(5)SR02?Please. Let me know......I will waiting replyAlways Thank...
Hello all,Just noticed something in the vmware host logs:2013-06-08T16:29:52.001Z cpu20:14694)etherswitch: L2Sec_EnforcePortCompliance:153: client ccx.eth0 requested promiscuous mode on port 0x4000024, disallowed by vswitch policy And...
As per Cisco BOM , Processor required is Xeon 5540 for ICM 8.5.However this processor is Outdated and no longer available with most servers.So wanted to check whats the processor being used across the industry with ICM 8.5ThanksAlok
hello everyonei lookup some doc. to config the Unified MAi use IPCC 8.0 (CUCM ICM CVP is 8.0) i config MA but when i call in the ICM return no device targets...but i really config it ....next is my config:in CUCM 8.0i creat a local CTI port :LCP5000F...
Hello All,I'm planning to migrate a contact center based on legacy hardware to a new cisco contact center (uccx).This CC serves our customers with strict SLAs so I'll have to minimize downtimes.I'll install a callmanager cluster and migrate phone. I'...
Does anyone have an sql query or know-how to build a query for UCCE for repeat calls. We are trying to build a 7 day, 30 repeat call report. Any help would be appreciated.
