I am implementing a UCCX 9 system and chose CUIC as the reporting tool. CUIC works fine but whenever you chose to view the report data in Chart form the time scale at the base of the chart displays in seconds. You can see that an agent has been log...
I am getting the following ERROR in event viewer and was wonderingif someone could point me in the right direction why this is happening.JGWGarbageCollection thread caught exceptionICM version 7.57CVP 7.02
Hello, my customer is running UCCX 8.5 on a mcs and would like to upgrade to UCCX 9.1 on a UCS c220 and i have few questions. 1) is recreating 8.5 on a UCS and than upgrade to 9.1 the best approach? 2) can the UCCX be installed on the same UCS C220 ...
Hi, I'm trying to get a set of numbers (that will be entered by the caller) to show up in the enterprise data fields in CAD.Scenario would be that the caller would have to enter their customer number (7 digits) and when the call gets put through to a...
Hi,I'm running CUCM 8.51 + UCCX 8.51. I have several Application Trigger each one running different CSQ. Today I realize a call have more than 94 hours waiting in a queue when agents are in Ready state so look like the call never disconnected.How can...
All our Agent Desktop Toolbars Task Button for Blind Transfer will not finish transferring an ACD call unless the Desktphone Transfer softkey is pressed. There seem to be a delay in the transfer that the deskphone takes over to finish the transfer. H...
Hi,I know that currently it is only possible to change the value of the agent's state after he doesn't answer a call at a system level.I have a request from the customer to have this value different for different CSQs.Does anyone have any creative id...
We are desiging an outbound IVR campaign with UCCX 8.5. We are not clear on several features:1. Can we pass accountNumber information from a contact list to the script and execute a database lookup based on accountNumber2. In the case of answering m...
Hello Expert Team,I have just downloaded the Cisco UC Sizing & Configuration Tool 9.0(2) and installed on some PC, but I couldn't run it:1. OS: Win7 32 bit + MS Office 2007 ---> issue 2. OS Win XP SP3 + MS Office 2007 ---> issue3. OS:Win7 + MS Office...
The UCCX compatibility matrix indicates that the most current TAC supported browser is IE 8. Has anyone run into issues using IE 9 with the CAD client using the integrated browser window. When will IE 9 be supported? UCCX 9.1...UCCX 10.x.Thanks Jo...
we need to make the screen become the default. as it is now, it is the 3rd browser window since the first is the Supervisor Push Window and the 2nd is agent email. Is there a way to make the screen pop browser become the front win...
Some of our voicemail profiles changed on some of our CTI route points. So UCCX is reporting Cisco Unified CM Telephony Data Synchronization errors (VoiceMailProfile UUID changed from {old} to new).I just wanted to make sure it was safe to run a da...
Hello,Currently have two CSQs, each with dedicated agents that have the appropriate skill. For csq1 agents have skill1 competency5. For csq2 agents have skill2 completency5. We would like those two groups to provide backup for each other. So I ima...
