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I am trying to integrate CCX with DB. I have installed SQL 2000 on a lab server. In CCX I upload the following driver:jtds-1.2.2.jar under class name net.sourceforge.jtds.jdbc.Driver.under Datasource Configuration I have configured:Name: TestDBUserna...

Does anyone have documentaton on all the possible commands, syntax, and/or capabilities of the xml files for scripts?  I would like to know exactly what they can do in relation to UCCX.            

Dear all,I have a cluster of CUCM, a cluster of CCX and 1 QM. I need to add 1 more QM for redundancy purpose. Is it possible to make High Availability of QM? If i add 1 more QM, what happen to the recording in the existing QM?Thanks.

we have uccx 7.0, the master server (publisher) falls back to slave as soon as we have 20 agents in queue. And agents keep on logging out as soon as we have around 20 calls in queue again; what could be the posssible reason for it. We have enough lic...

rehan_uet by Level 1
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Can the CUCM R9 in the BE6000 R9 be integrated to an UCCX R9 installed (with a 300 agent OVA) on a separate UCS 220M3 server?The goal is to increase the number of call center agents beyond 100.

l-tam by Level 1
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Resolved! CVP License

Hi All - can you help me out in clarifiying CVP license.By default we will get 1000 CVP Ports which is common for SIP and IVR Services?ICM services required any ports to communicate with ICME?How abt VXML ports, VXML is only required for self-service...

I am setting up a Que and the customer wants to have agents in group A answer all the calls. If a call waits in que for over 5 minutes, they want a second group of agents (group b) to be able to take that call. So the call could goto the either group...

Experts,         Agent user email conversation.    "This has happened to me when I miss a call that comes thru the agent.  I'm not on the other line or anything.  Doesn't happen all the times,The only way to end the call is for me to log out of the a...

shamkumar by Level 1
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  • 12 replies
  • 0 Helpful votes