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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Migration from UCCE to UCCX

Where to get any informaton (best practises, guidelines ) for migration from UCCE to UCCX. Does cisco have ani migratio tools ( like scripts, promps migration )  for application transfer from UCCE to UCCX Thanks   

aklyuka30 by Beginner
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  • 2 replies
  • 0 Helpful votes

UCCX 8.5 failed Data Resync

When performing data resync I get the following message: "Errorcode: Data Resync operation is not allowed as database on publisher node is down."Could someone point me in the right direction. I'm pretty much new with Uccx and have checked CUCM databa...

khanhluu82 by Enthusiast
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  • 4 replies
  • 0 Helpful votes

Resolved! Disposition codes not working/ not displaying on CAD when new call arrives and recieved

Hi,When Agents phone ring they should get a list of disposition codes on their screen however they have the error message as shown in below screenshotthis error stays on the screen and doesn’t go at the end of the call. CAD v8.5  .Guys any idea ??Tha...

JTDS version for UCCX 9.0?

What is the recommended/supported version of JTDS for UCCX 9.0? I have used 1.2.5 successfully with 8.5.1, but I see recently released version of 1.2.6, 1.2.7, and 1.3.0. Anybody have any expereience with the newer JTDS versions?