Is it ok to install SQL Server Management Studio on the same server that runs UCCX 7.0(2)? Aside from a mandatory reboot, it seems like a low-impact install - just can't find anything about it in the documentation.Thanks,Marino
Hi, I am customizing aa.aef script for dial by name option in uccx 9.0. When we select dial by name option in aa.aef script and enter the wrong name to dial, script prompt that “ the name you have entered we can not find please press * for operator a...
Hello,Just wondering if anyone has ever encountered this issue. Issue described by user,9:45 am, I answered a call but then heard another agent answer. The man could hear both of us. I put it on mute cause i didnt know if i hung u...
UCCE 8.0.1.0 and Cti OS 8.0(1) Supervisor. When Supervisor initially logs in they can see all skillgroups assigned to them. After time, approximately two hours, skillgroups dissappear from the screen. Supervisor then has to logout and back in to s...
Can someone help me out?I'm working on a script that calls out for caller to enter a customer number. If this customer number falls between a certain range, caller is transferred to a particular CSQ.How do I create an IF statement to contain a numbe...
In my environment we are having 2 different instances of ICM.With separate Central Controllers , ACD/VR PGs and other Servers.As we are opening a center at a new site for both instances , we are considering to have One ACD PG with 2 instances running...
i have a question that how to backup config , awdb or logger?i backup awdb in AW,and i restore it to the awdb but the logger not sync it..... and i Initialize Local Database in AW the config restore is remove.... whether i should buckup logger???
This may sound funny but even after executing such changes 30+ times I am being forced to ask this question.This has been a property of ICM Central Controllers and PGs alike , the PG reads the configuration from itsduplexed partner , if the server ge...
We are migrating our Cluster from Verison 7 to Version 9. We have the major CUCM issues addressed but would like to some input from those who have migrated UCCX from 7 to 9. Clearly some of the Scripts in Version 7 with c:\ file references will ...
Hi all,I was hoping to consolidate as much dial-plan and digit manipulation as possible in CUSP but am having issues finding decent documentation (and examples) on how to effectively utilize pre-normalization policies. The Telco is delivering 4 dig...
Hi,I'm trying to patch an existing SocialMiner server (currently running Active Master Version: 9.0.1.10000-37) with platform-csa-9.0.1-cop-3.cop.sgn .I get file validation error without any further details. I have tried both FTP and SFTP methods and...
HiWe have customer has a Tele-sales team that dial clients to offer new products and they need to record outbound calls from Agents to Clients, by the way, each agent have a sheet contains names and numbers and only phone no PC.I'm...
Hi guys,We have a UCCX 8.5 cluster and we want to set up a feature like IVR Rebound: caller talks to agent, and then agent can conference the caller to another IVR (internal or external IVR) for the caller to process the authorization, during the aut...
We have MCS servers running UCCX not in a virtualized environment and have to change our NTP setting on the UCCX cluster. Will this require us to have a new License MAC generated or does that only apply if it runs in a virtual environment? Thanks,Je...
