Contact Center

Is there any system generate “Reason code “available for agent not ready state for following scenario, When agent login and he is in ready state receiving an active ACD calls but, as soon as agent phone ring, agent hit not ready state to avoid taking...

Hello All,I am currently using UCCX, version 8.5.1I have received a request from my customer service department, to provide live call statistics on large digital signs throughout the dept.The goal is to show each Queue, number of agents logged in, to...

Hello,The Agent event detail box in the Agent Distribution tab of the Call Manager peripheral of the PG Explorer in ICM is not enabled. I remember being told during installation that if checked it unnecessarily increase CPU usage. With the Agent even...

Hi All, Can someone share me or guide me to the URL, to get the CUIC DB schema(i am not referring to the AWDB or HDS schema). I am basically trying to run a report to capture any error occured while executing the report. In 7.5 CUIS, CISCO provided a...

Dear Community MembersI have got UCCX9 installed on BE6000. I created used in CCM and gave him reporting capability. When I am trying to login into CUIC I am getting error that username or password is incorrect. But when I try to log into CCM Userpag...

Hi Cisco,We are using PCCE for our contact center operations. We have multiple departments within the organization who are on the PCCE platform. However, the different departments need to have different 'Not-Ready' 'Reason Codes' for their agents.We ...

HiI got a question, In Contact Center Express ver 8.0, an Agent can receive two o three calls at the same time, without losing the meterics (monitoring, statistics)?.I know that it is no much funtional and for this serves the queue, but is a request ...

Hi I need to verify the Purge/ Retention  settings works properly or not as per the retention period. How to do the same . We can set the retention period for all the tables in the HDS . but how to verifiy its happening as per the schedule or if it i...

UCCE 8.0.3, need to restrict Agent login to specified extensions associated to Same PG , a common ATR is used for range of extensions, Agent should not login to other  extensions except one which is meant for.

                   Is it possible to construct the call flow for CVP standalone model for the video calls either CUCM originated or pstn through  ?

Hi,i am trying to setup sip dialer here.Call is coming to admin script but not connecting to customer. 

Hi there, We want to create custom reports from eGReport Database, where I can find the SQL queries are used in the reports are available from Report Console and then I'd be able to develop my custom reports?Thanks for your give a look into this.

I am running into an error message when running the Cisco Uccx client configuration tool.TUP.ini is missing a critical value for the Bundle.  I have read in some post that this might have to do with the ENHanced or premium licence.but I am running st...