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Hi, all,I have a VXML server, which only takes care of GET, POST and other HTTP requests but except HEAD request.But UCCX browser keeps sending "HEAD" to my vxml server, which causes the confusion and crash on the vxml server.I think the HEAD request...

                 Hi If we have agents using Agent Desk top, if a caller is answered by agent A and wishes to transfer to Agent B using the Agent Desk Top what DN is the targeted phone? Does the Agent Desk Top transfer the caller to Agent B using the ...

Hi all,We have a customer requirement where we need to get employee ID and call back number , after that we need to  concatenate two number , Employee name and call back number and transfer the call . Using UCCX to receive the call.Is there any way t...

Hello AllRight Now in my environment , if a Caller wants to find the BALANCE , the only way to find it is via the VR.We are planning for a solution where if a Customer sends across a sms to a particular Number and find the Balance.This is a common so...

We have a vxml server pointed by UCCX voice browser. I tested a simple vxml app. then found this error in logs. I believe in UCCX technic docs, it says the DOCTYPE is optional, why it still complains it?                   129984: Feb 15 11:10:39.691 ...

My client has MS SQL database administrators that are highly recommending doing a periodic reindex as they are seeing a high level of fragmentation. I am unable to find any documents on proper MS SQL Server maintenance from Cisco. In the absence of r...

Hi all,I install a CCMP8.5 on one of AW server.But I failed in the installation of the database.It display "security key not configured...."I don't know how to repair it.Anyone knows about this pls help.Rgds,Wokist.

Hello,I have a quick question: is it possible for an Agent on CUCCX 9.x CAD to selectively login to some of the queues assigned to him?TIA and regards.

Hello All,I have a 8.5(1) UCCX deployment thats being set up to only use the G729 voice codec (servers are hosted in a 'cloud' providing an IVR service to many remote sites - no agents).Been playing around trying to get a 'prompt recording' script wo...