Contact Center

Hello,Backup failing on uccx 8.5.1.10000-37 (HA) when trying to take manual backup.Error: UCCX DB replication is not setup properly, Backup Completed.Already checked replication which is fine as both server showing two entry and connected/active.Plea...

Ola,Meu Cliente tem uma Solucão de CallCenter 8.0(2)SU4. Ele esta tentando gerar um relatorio futuro (agendamento) utilizando o Historico de Relatorios Cisco (HRC) e mesmo configurando os itens necessários o relatório não é gerado. Alguma idéiaObriga...

Is there any system generate “Reason code “available for agent not ready state for following scenario, When agent login and he is in ready state receiving an active ACD calls but, as soon as agent phone ring, agent hit not ready state to avoid taking...

Hello All,I am currently using UCCX, version 8.5.1I have received a request from my customer service department, to provide live call statistics on large digital signs throughout the dept.The goal is to show each Queue, number of agents logged in, to...

Hello,The Agent event detail box in the Agent Distribution tab of the Call Manager peripheral of the PG Explorer in ICM is not enabled. I remember being told during installation that if checked it unnecessarily increase CPU usage. With the Agent even...

Hi All, Can someone share me or guide me to the URL, to get the CUIC DB schema(i am not referring to the AWDB or HDS schema). I am basically trying to run a report to capture any error occured while executing the report. In 7.5 CUIS, CISCO provided a...

Dear Community MembersI have got UCCX9 installed on BE6000. I created used in CCM and gave him reporting capability. When I am trying to login into CUIC I am getting error that username or password is incorrect. But when I try to log into CCM Userpag...

Hi Cisco,We are using PCCE for our contact center operations. We have multiple departments within the organization who are on the PCCE platform. However, the different departments need to have different 'Not-Ready' 'Reason Codes' for their agents.We ...

HiI got a question, In Contact Center Express ver 8.0, an Agent can receive two o three calls at the same time, without losing the meterics (monitoring, statistics)?.I know that it is no much funtional and for this serves the queue, but is a request ...

Hi I need to verify the Purge/ Retention  settings works properly or not as per the retention period. How to do the same . We can set the retention period for all the tables in the HDS . but how to verifiy its happening as per the schedule or if it i...

UCCE 8.0.3, need to restrict Agent login to specified extensions associated to Same PG , a common ATR is used for range of extensions, Agent should not login to other  extensions except one which is meant for.

                   Is it possible to construct the call flow for CVP standalone model for the video calls either CUCM originated or pstn through  ?