Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

hi guys,i have succesfully parsed an XML file hosted on IIS server from UCCX 8.5.however if the XML file becomes unavailable for some reason (eg. IIS service down or web server down), i would receive the "i'm sorry we're currently experiencing system...

Hi,     I have a call center script with multiple CSQs, sometimes the callers are reaching wrong CSQ but the agent is handling the caller as he already has the capability to do so, but in the reporting this call will be recorded on the wrong CSQ that...