Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
I've heard conflicting reports that these are not officially supported. Any chance anyone has tips on how to jimmy it to get some functionality? I know someone has these two working together.
Hello, I would like to know if there's a way to give call center managers the ability to change skill sets and skill values for their own agents. We have several call centers who need to have agents moved between CSQs depending on staff changes ...
Hi All,Is there a way to add multiple agents to a skill group at once by using bulk edit or some other means?I am using ICM 8.0Thanks in advance.
hi guys,i have succesfully parsed an XML file hosted on IIS server from UCCX 8.5.however if the XML file becomes unavailable for some reason (eg. IIS service down or web server down), i would receive the "i'm sorry we're currently experiencing system...
Does anyone know if there is a way to have all agent phones ring at the same time in they're in a ready state rather than selecting one of the options available in the resource selection criteria on the CSQ setup page? We would like for all Agents w...
Hi Expert,we are facing one issue, one customer want use two language (English and Chinese) for the CAD and CSD and HR in the same UCCX cluster, may you tell me is it possibile? and how can we implement it?thanks in advance!
Hello,I've been rigorously searching the forums here and have been unable to find a way to assign the active CTI port to a variable.I'm wanting to assign the active CTI port during a supervised transfer to a variable that we will then be using for an...
ICM 7.5Patch 7.5.8CUCM 7.1.3.32900-4I am facing problem to register the Jtapi with the CallManager. It is throwing the below mentioned error.*************************************************************************************************************...
hi all,We had bought cisco Workforce management and Quality management 2 years ago, but we haven't install it.And now when we ready to install, the SW has been obsolete. Where I need to contact in Cisco to get latest SW?And what in...
I've been looking at the various callback and voicemail queuing applications out there, and I'm convinced that there should be a better way to pull off a caller requested call back from queue. I'm not worried about queuing a voice mail, I simply wan...
Hi experts !1.Any one help in finding out the received, answered and missed ,transfered in / out calls in UCCE using SQL query for a particular month or day. 2. We have some custom report templetes defined , need to know , how can w...
Hi,I know from the department setting it is possible to block all the attachment. But my client do not want to allow agent to browse any file from the desktop during replying customer query. Instead of that they want agent should use the KB as attach...
Hello,Does anyone if you can do silent monitor on cisco IP communicator?Thanks.
Hi, I have a call center script with multiple CSQs, sometimes the callers are reaching wrong CSQ but the agent is handling the caller as he already has the capability to do so, but in the reporting this call will be recorded on the wrong CSQ that...
Hi allRecently there had been a AD migration from 2003 to 2008 successfully due to this, there is a chnage of ip address for AD .the question is , how, what and where the change of ipaddress of AD be addressed in UCCE 7.1...
.jpg "VIP Advocate"){kind=icon}
