Contact Center

Hi Gurus,We have Cisco call manager 8.6 and UCCX 8.5. For some reason we have changed the agent last name not the user ID. Now after that, Hitorical report shows both the old name and new names.Can any body help to solve this issue.BR

HI Team.we need to configuring IP SLA in cisco 3925 router with c3900-universalk9-mz.SPA.151-4.M4.bin ios. For Monitoring purpose. Earlier we have used the rtr command for the same. Now we are going with new Cisco 3925 router. with the above mentione...

Hi,We have a UCCE solution with ICM+CVP+CUSP+CUCM all of v8.5. Customer has a requirment wherein a ringback should be heard before the welcome prompts are played. I tried using the progress_ind messages on the gateway but to no success

                   Hii,I am trying to install Put with UCCX 7.0(2)-ES3.I have this Error : (The current locale is different from the default locale-Unified States (English), Set the Locale to the default option before you start the backup)!!Any feedb...

When I log in as a supervisor, I get this view of the desktop agents that I can download:If I log in as an administrator, I get this view of the desktop agents that I can download:Why can't supervisors see the separate desktop and supervisor .msi fil...

Customer is facing this problem again and again . LCP and RCP ports needs to be disassociate and associate.Is there any way we can automate if we know the ports so that only  one script can be run and finish the task  instead of doing one by one.    ...

Hi,I am trying to setup ucce 9.x lab as a Sprawler meachine. But when I try to run the UCCE Web admin page, I need to selct a deployment model. It doesn't let me select anything other than PCCE Lab only, which will cut down the configuration options ...

HI CCX script experts!My customer have CCX on version 8.5.1 latest patch!Their using an application script which acts like an IVR where their using a menu so you can press 1 to get to sales press 2 to export etc.If pressing 1 for Sales the script do ...

Hello all,I'm planning to start the CCIE collaboration journey.I was wondering what demo license are available for using CCX. Only 30 days for express feature?thankslorenz           

Hello,Is it possible to have an ICM system that operate more than 1 contact center?In other words, each customer should be able to:- add their own agents without having access to agent list from other customers- see their own scripts- run their own r...

Hello,We have upgraded UCCE to version 9.0I have downloaded ISE from the AW but it is not working, I get the message : Error: Cannot communicate with Web ServerWhat additional configuration should I do? Any logs that I can check to locate the problem...

Hello,I have recently upgraded UCCE system from version 8.0 to v9.0A week later (Today), an incident occurred twice a day:At a certain time, all calls (with all the agents) got disconnected. The message Call Ended displayed at CTIOS desktop.Then the ...

Hi Guys,In the last June 14 we had many calls abandoned after the user wait in the queue without be answered. In this situation I verified that there are Agent in status Ready, but, the calls not was transfered for Agent. I Believe that the user turn...