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I am new to Contact Centre so please pardon my ignorance.We have a customer running UCCX 8.0 (premium). They presently have two queues Queue 1 and Queue 2. The have 1 agent assigned to Q1 and approximately 50 agents for the Q2. This is what they are ...

Can anyone provide a list (or link) to a document that includes IPCC error codes?  For example, I am receiving error 21001 but cannot find a description for this.Thanks.Roy

rls1234 by Level 1
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Hi team, I need to integrate a TCL script with a CCX script. The environment is: call >>>> CCX script >>> Collected digits >>>> Call Redirect to TCL scriptBut, I need to receive the collected digits in my tcl script. I have asked for CCX script admin...

Resolved! UCCX-8.6

Hi All,Customer's Global Help Desk uses CISCO CUCM for their Contact Center support. Global Help Desk Locations (India, China, Malaysia and Mexico).Need clarity on the following two points if can can be achieved using UCCX 8.6 version and howSkillset...

Hi All,I have installed ICM9 dual sided which is in working condition, now i am trying to install CCMP (Management Portal 9.0) although the installation went good.Now when looking at the connection status i can see that the ConAPI services for ICM si...