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Resolved! UCCX 8 HolidayCheck with xml

Hi we used to use a holiday check script that check an XML file to return a true or false value for holidies however this one is not working with the new UCCX 8 as this version is Linux OS and i think there is some differences in the path or access t...

QM Error QMDT2099

Hi Guys,I seem like hitting the bugs:CSCsw23330            Bug Details Symptom:Download On Demand fails for Desktop users with QMDT2099 error, and SqmUploadController logs full of repet-itive messages. Conditions:Qm 2.6 Workaround:install 2.6(1)SR1Mi...

Resolved! RED X when adding CTI ?

So i am adding CTI Call Control Ports to a UCCX.   I add the ports, they register all seems good but in the left hand column under the heading of Group ID where you normally get the little MAN icon, I get a Red X (acutally a white X on a red Circle)?...

Resolved! Max Attempts in SIP Dialer

I want to check number of Max attempt done by Dialer to connect a Phone, can yo u please guide which table exactly refer this? w r using SIP Dialer and in configuration, we have configured 3 Max AttemptsRegards,Hina     

SocialMiner Reporting using CUIC

Hi,I have just deployed SocialMiner 9.0 and from the dokwiki, I see that I require CUIC to run the reports. I have read that UCCX 9 comes with CUIC. My question is should I upgrade my UCCX 8.5 to 9 so I can make use of the CUIC to get SocialMiner rep...

Error message in UCCE 9.0.1

Hai ,After installing UCCE 9.0.1 when trying to access through GUI I get the following error .So inorder to login to the system what should i do.I installed Win2k8 ,Sql Server2k8 and ICM/CCE/CCH installer .Done all steps as provided in documentation....

HARISH S by • Level 1
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  • 1 replies
  • 0 Helpful votes

Remote Monitoring CCX 8

Hi All,I tried to configure remote monitoring in CUCCX, but I could not because I have enhanced license. When I Opened the Supervisor desktop I found a button for voice monitoring, but I could not use it. My question is: can I use voice monitoring wi...

Resolved! UCCX 7.0(2) Basics

Hello All,I have some basic questions regarding scripts and their application in UCCX.  I'm brand spanking new to this so show me some love here.  :-)1) When uploading a modified or new script to the repository, are there any services to restart or d...

melwoods by • Level 1
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  • 2 replies
  • 0 Helpful votes

Resolved! UCCE Desktop Licensing

Hi all.We bought UCCE 9.0  and some agents sets licenses. In the ordering document i only see this:IPCC ENTERPRISE PREMIUM AGENTand not any Desktop Agent mentioned(CTI OS, CAD, Finesse)Is this licenses are tied up to the Agent Desktop?Or the license...

Who assigned SkillGroupSkillTargetID

Hello,I've been looking through the ga_awdb and ga_hds databases for a way of knowing who assigned or removed a SkillGroupSkillTargetID to/from an agent, but haven't been able to find a table with this information.Is there a way of getting this infor...

powaaaaar by • Level 1
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