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I'm looking for companies that write custom reports for UCCX, not companies that provide a seperate reporting solution.  I need to track down some options for getting a few custom reports written. 

I would like to know your opinions about UCCX 9.0 or 8.5.  Which version would you recommend to your clients?  I was informed that usually a first version has many bugs....   I know version 9 will have more features than 8.5 but just wondering if you...

When agents make an Outbound call on their ACD line, the Supervisor Desktop shows the Reason Code as Not Ready (Offhook).  I would like it to show up as Not Ready (Talking).The summary section also shows the Agent in the Agents Not Ready counter inst...

             Can you configure a Cisco 3945-CME-SRST to do UCCX? I see that you can use a ISM-SRE-300 module but will it work? I configured the 3945 for 300 VM users and then configured a MCS7816 server with 25 users but I was reading some documents ...

All,I'm attempting to create a script using a "queue to agent" node and it works fine when the agent is in a ready state, but when not ready the in progress indicator shows abort.  Doesn't exit the failure path, but aborts before it.Any thoughts?than...

I've heard conflicting reports that these are not officially supported. Any chance anyone has tips on how to jimmy it to get some functionality? I know someone has these two working together.

Hi All,Is there a way to add multiple agents to a skill group at once by using bulk edit or some other means?I am using ICM 8.0Thanks in advance.

hi guys,i have succesfully parsed an XML file hosted on IIS server from UCCX 8.5.however if the XML file becomes unavailable for some reason (eg. IIS service down or web server down), i would receive the "i'm sorry we're currently experiencing system...

Does anyone know if there is a way to have all agent phones ring at the same time in they're in a ready state rather than selecting one of the options available in the resource selection criteria on the CSQ setup page?  We would like for all Agents w...

Hi Expert,we are facing one issue, one customer want use two language (English and Chinese) for the CAD and CSD and HR in the same UCCX cluster, may you tell me is it possibile? and how can we implement it?thanks in advance!